Jenna Bainbridge
Boston,Lincolnshire
Summary
I am a motivated, hardworking individual with proven experience in customer service. I have been told many times I am a very positive, lively and happy person to have on the team, by my own colleagues and by customers themselves. Due to my previous jobs, I am quick to resolve any conflicts and I keep the safety of my customers in the front of my mind. I am a detail-orientated team player with strong organisational skills. I can take on multiple projects simultaneously with a high standard
Overview
4
4
years of professional experience
Work History
Shift Leader
The Moon Under The Water
Boston, Lincolnshire
06.2023 - Current
- Promoted safe and tidy work areas through inspections and cleaning checklists.
- Provided instructions and feedback to team during shifts.
- Reconciled cash drawers and prepared bank deposits.
- Responded to crisis and emergency situations and reported incidents to authorities and management.
- Practiced food and health safety to comply with guidelines.
- Approved discounts, returns and exchanges for customers to increase loyalty and returns.
- Managed operating budget by tracking daily cost and revenues.
- Answered questions and resolved employee complaints.
- Coordinated with maintenance department to repair or replace equipment and machinery.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Created and implemented best practice policies and processes to aid operational performance.
Bar Associate
The Moon Under The Water
Boston, Lincolnshire
11.2022 - Current
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Verified guest ID prior to serving liquor.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Refused drinks service to guests without appropriate proof of age.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Kept product shelf-life records to decrease losses from expiry.
Gym Apprentice
The Workhouse Gym
Boston , Lincolnshire
07.2020 - 07.2023
- Engaged in team discussions, meetings and training.
- Actioned feedback and constructive criticism, demonstrating improvement and commitment to learning.
- Shadowed senior team members to observe established processes and best practices.
- Applied feedback and constructive criticism to improve work performance.
- Supported members in improving physical health and wellbeing through thorough assessment and achievable training programmes.
- Maintained a clean, safe gym environment, carrying out regular gym duties to maintain high company standards.
- Registered new students, planned class time tables and maintained resources and learning tools for use of students.
- Provided safe, caring and fun learning environment for students and participants.
- Prevented unauthorised access by providing security and control to front door and retail area.
- Created positive entrance and departure for visitors through warm, enthusiastic greeting.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Reorganised filing system to reduce file location times.
Ice Cream Server
Skinners Ice Cream
Boston, Lincolnshire
03.2019 - 03.2023
- Offered customer samples to support conversion and upselling opportunities.
- Achieved high levels of customer satisfaction by customising orders based on allergens and special dietary requirements.
- Earned management trust by serving as key holder, performing daily opening and closing procedures.
- Demonstrated proper food handling and safety standards.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Warmly greeted customers and proactively reduced wait times.
- Set up cash drawers, verifying adequate change was available for smooth running of shift.
- Maintained food safety by checking temperatures and storing ingredients correctly.
- Maintained safe working environment by reporting unsafe conditions, accidents and injuries to supervisor.
Education
GCSEs - English Literature
Boston High School
Boston 09/2017 - 07/2020
GCSEs - English Language
Boston High School
Boston 09/2017 - 07/2020
GCSEs - History
Boston High School
Boston 09/2017 - 07/2020
GCSEs - Physical Education
Boston High School
Boston 09/2017 - 07/2020
GCSEs - Geography
Boston High School
Boston 09/2017 - 07/2020
GCSEs - Art
Boston High School
Boston 09/2017 - 07/2020
GCSEs - Triology Science
Boston High School
Boston 09/2017 - 07/2020
GCSEs - Mathematics
Boston High School
Boston 09/2017 - 07/2020
GCSEs - English Speaking
Boston High School
Boston 09/2017 - 07/2020
Skills
- Account management
- Complaint resolution
- Cash Handling
- Client Service
- Staff education and training
- Safety processes and procedures
- Continuous improvement
- Task delegation
- Pre-shift briefings
- Social media management
- Mentoring and training
- Customer service
- Self-motivated
- Outgoing personality
- Decision making
- Cleaning and sanitation procedures
Timeline
Shift Leader
The Moon Under The Water
06.2023 - Current
Bar Associate
The Moon Under The Water
11.2022 - Current
Gym Apprentice
The Workhouse Gym
07.2020 - 07.2023
Ice Cream Server
Skinners Ice Cream
03.2019 - 03.2023
GCSEs - English Literature
Boston High School
09/2017 - 07/2020
GCSEs - English Language
Boston High School
09/2017 - 07/2020
GCSEs - History
Boston High School
09/2017 - 07/2020
GCSEs - Physical Education
Boston High School
09/2017 - 07/2020
GCSEs - Geography
Boston High School
09/2017 - 07/2020
GCSEs - Art
Boston High School
09/2017 - 07/2020
GCSEs - Triology Science
Boston High School
09/2017 - 07/2020
GCSEs - Mathematics
Boston High School
09/2017 - 07/2020
GCSEs - English Speaking
Boston High School
09/2017 - 07/2020
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