Jenna Arndt

HEREFORD,Herefordshire

Summary

Motivated professional with over 15 years of experience in public service and business management. Proven expertise in risk assessment, legislation interpretation, and collaborative work with partner agencies as a Probation Officer. Recently managed a licensed hospitality business, enhancing leadership and organisational skills while ensuring compliance with health and safety regulations. Committed to continuous learning and passionate about transitioning into environmental health to promote safe communities and uphold legal standards.

Overview

years of professional experience

Work History

Publican / Business Owner

Licensed Hospitality Business

08.2023 - 06.2026

Successfully managed all aspects of a licensed hospitality business, ensuring compliance with health and safety, food hygiene and licensing legislation.
Considered both human and environmental factors in the day-to-day operation of the business, promoting a safe environment for customers, staff and the wider community while maintaining high standards of cleanliness, waste management and regulatory compliance.
Led and motivated staff, creating a positive, professional and customer-focused working environment.
Managed staffing, recruitment, training, stock control, budgets, payroll and business administration.
Investigated and resolved customer concerns and operational issues using a calm, practical and solution-focused approach.
Balanced multiple competing priorities while maintaining high standards of customer service and regulatory compliance.
Maintained accurate business records using a variety of IT systems.
Demonstrated flexibility by working evenings, weekends and responding to issues outside normal business hours.

Probation Officer

11.2010 - 07.2023

Managed complex caseloads by prioritising competing demands and statutory deadlines.
Conducted detailed investigations, gathered evidence, and produced reports for courts.
Assessed risk and applied professional judgement to protect the public.
Interpreted legislation and applied national standards and organisational policies for practice.
Collaborated with police, courts, prisons, local authorities, and partners for outcomes.
Built relationships with diverse individuals in challenging, sensitive circumstances.
Managed confidential information with professionalism, integrity, and resilience.
Adapted quickly to legislative and organisational changes through continuous learning and personal development.
Maintained accurate electronic records and used IT systems for case management.

Education

Diploma in Probation Studies - NVQ Level 4 Community Justice, BSc (Hons) Criminal Justice

University of Hertfordshire

01.2010

BSC (Hons) - Criminology and Criminal Justice

University of Glamorgan

01.2007

A-Level - Psychology, BTEC Sport Science

Hereford Sixth Form College

01.2002

10 GCSE’s - Grade A*-C (Including Maths, English & Science)

Wigmore High School

01.2000

Skills

Investigation and evidence gathering
Analytical thinking and problem solving
Risk assessment and decision making
Legislation interpretation and application
Public protection and compliance
Health and safety awareness

Food hygiene and licensing compliance
Written communication and report writing
Verbal communication and relationship building
Organisation and time management
IT literacy and record management
Leadership and team management

Additional information

Full UK driving licence., Willing to travel throughout Herefordshire and work flexibly when required., Eligible and committed to successfully completing the Environmental Health Degree Apprenticeship., Passionate about protecting the public and improving community wellbeing through effective environmental health practice.

Timeline