Jenifer Kiernan
Plymouth,Devon
Summary
I am highly motivated, hardworking and committed to getting alongside people and to build authentic, meaningful and empathetic relationships in order to provide guidance and support to any family, young person or individual who have multiple complex needs. In the role of Hidden Harm family worker, I have supported parents/carers of children or young people who have been involved in problematic drug and alcohol misuse to minimise the impact of this on their children. I have provided high quality and compassionate support to families with a wide range of complex needs such as mental health issues, homelessness, and offending. I am committed to working with people to enhance their general wellbeing and provide guidance and signposting for clients with regards to benefit support, accommodation, and welfare. I have developed strong links with partnership agencies including local schools, Children's Social Care, The Zone, Hamoaze House and Mental Health agencies and have advocated on behalf of individuals and families.
I would be excited to take on a challenging new role harnessing interpersonal skills, collaboration and problem-solving.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work history
Hidden Harm Project Worker
Hamoaze House
Plymouth, Devon
04.2021 - Current
- Optimised client outcomes, using trauma-informed, holistic approaches tailored to individual needs.
- Mixed and poured concrete to achieve desired results.
- Maintained service satisfaction levels by establishing strong, positive relationships with individuals and their families.
- Enabled individuals to integrate into community by providing a variety of supporting duties, including attending benefit agency appointments.
- Completed comprehensive needs and risk assessments to identify and define short-term objectives.
- Improved wellbeing of individuals by planning and delivering fun and meaningful activities.
- Supported individuals in building confidence by re-engaging with education, training and positive activities.
- Helped individuals to gain access to support by linking them with wider community resources.
Dental Nurse and Receptionist
Mount Wise Dental Practice
Plymouth, Devon
12.2014 - 12.2016
- Set up examination room and dental trays in preparation for examinations and procedures
- Successfully assisted the dentist by performing chair-side duties
- Accurately recorded treatment information in patient records
- Competently prepared dental materials including cements, amalgams and composites
- Always maintained proper precautions and infection control procedures
- Maintained clear, organised dental records and reports
- Regularly attended team meetings and in-service training to continuously learn about best practices
- Alerted other staff when patients arrived and prepared records for dentist review.
Bartender
The Hyde Park
Plymouth, Devon
05.2014 - 12.2014
- Welcomed guests with friendly conversation and fun atmosphere, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained bar stocks, replenishing daily as necessary.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Accurately recorded sales gave correct change and prepared receipts
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Dental Nurse and Receptionist
Inglis, Brown and Lowe Dental Practice
Plymouth, Devon
05.2009 - 12.2014
- Greeted patients and helped with completing intake and consent forms.
- Politely answered phones and scheduled or confirmed appointments and surgeries
- Competently prepared dental materials.
- Assisted dentists by passing instruments, suctioning intraoral fluids and mixing materials for casts or impressions.
- Always maintained proper precautions and infection control procedures
- Assisted in clinical procedures, including examinations, fillings and extractions.
Medical Receptionist
Glenside Medical Centre
Plymouth, Devon
09.2006 - 05.2009
- Welcomed patients with kindness to enhance checking in processes.
- Answered and managed incoming and outgoing calls while recording accurate messages and making follow up appointments
- Collected and provided patient information to relevant medical professionals.
- Completed start and end of day procedures for busy GP practice.
- Collaborated with medical staff to facilitate smooth patient flow and efficient clinic operations.
- Offered advice on additional services to best meet patient needs.
Communications Technician
Royal Navy
Portsmouth, Hampshire
07.2001 - 02.2003
- Operated and maintained communications equipment
- Sorted and routed incoming correspondence and messages
- Completing various tasks while under pressure, taking control of situations and keeping level-headed
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Certificate of Higher Education - Community and Youth Studies
09.2019 - 04.2021
Access to Higher Education Social Work -
09.2018 - 07.2019
GCSE English Language Grade 8 and Functional Skills Level 2 Maths - undefined
National Certificate in Dental Nursing - undefined
GNVQ Advanced Health and Social Care - undefined
GCSE'S -
GCSE Double Science Award Grade C C
GCSE Food Technology Grade C
GCSE Drama Grade B
Skills
- Communication skills
- Empathetic listening
- Behaviour pattern recognition
- Crisis consultation
- Confidentiality
- Interpersonal skills
- Problem-solving
- Time management
Training and Continued Professional Development
Before working for the Hidden Harm project I volunteered for a year with the substance misuse recovery team at Hamoaze House.
During the last five years I have also completed training in:
Understanding Men who Sexually Abuse Children, The Lucy Faithfull Foundation, 2023
Preventing Sexual Harm, PSCB, 2023
Psychological Tools for working with people in emotional distress (Mike Scanlan), PSCB, 2023
Having Curious and Courageous conversations, PSCB, 2023
Adolescent Safety Framework, PSCB, 2022
Child Protection, PSCB, 2022
Promoting good health in recovery, 2021
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Hidden Harm Project Worker - Hamoaze House
04.2021 - Current
Marjon University - Certificate of Higher Education, Community and Youth Studies
09.2019 - 04.2021
City College Plymouth - Access to Higher Education Social Work ,
09.2018 - 07.2019
Dental Nurse and Receptionist - Mount Wise Dental Practice
12.2014 - 12.2016
Bartender - The Hyde Park
05.2014 - 12.2014
Dental Nurse and Receptionist - Inglis, Brown and Lowe Dental Practice
05.2009 - 12.2014
Medical Receptionist - Glenside Medical Centre
09.2006 - 05.2009
Communications Technician - Royal Navy
07.2001 - 02.2003
City College Plymouth - GCSE English Language Grade 8 and Functional Skills Level 2 Maths,
- National Certificate in Dental Nursing,
City College Plymouth - GNVQ Advanced Health and Social Care,
Plymstock School - GCSE'S,
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