Jenifer Khan
London,United Kingdom
Summary
Accomplished professional with expertise in team leadership, interpersonal communication, and health and safety compliance. Demonstrates proficiency in data entry, bookkeeping, reception management, and competitor monitoring. Adept at technical report writing and email handling efficiency. Committed to leveraging skills for organizational success and continuous improvement.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Specialist (Customer Service)
Apple UK
London, United Kingdom
10.2022 - Current
- Delivered a high standard of customer experience by tailoring communication and support—honing interpersonal skills critical for liaising with directors, producers, and agents.
- Supported colleagues at the Genius Bar and Apple Sessions, contributing to a collaborative and knowledge-sharing team environment.
- Commercially aware of business priorities, delivering service and care options—skills transferable to negotiating and understanding production needs.
- Delivered personalised customer experiences in a high-volume, fast-paced retail environment, honing communication and people-first problem-solving skills.
Ward administrator
NHS
London, United Kingdom
05.2019 - 10.2022
- Delivered a professional, front-line service as the first point of contact for a busy hospital ward, demonstrating strong communication skills and a high standard of care to a wide range of stakeholders including patients, carers, relatives, and multi-disciplinary clinical teams,
- Took ownership of day-to-day administrative responsibilities, ensuring smooth and efficient operations through forward planning and effective prioritisation. Worked independently without direct supervision, managing my own workload to meet the dynamic needs of the team often under pressure and with multiple competing priorities.
- Demonstrated discretion and sensitivity when handling confidential information maintained a calm, solution focused approach in a fast paced environment where clear communication and attention to detail were essential.
- Proven organizational skills developed through managing day to day administrative operations in a fast paced, deadline – driven environment. Worked collaboratively within a supportive team to meet tight timelines, particularly when navigating complex or sensitive situations that required investigation and escalation.
- Regularly responsible for minutes taking during Safeguarding team meeting, ensuring accurate timely distribution of notes to all team members. This supported clear communication, alignment on key objectives, and accountability for follow-up actions, especially in cases requiring.
Business Development and Sale Officer
Interpreting Solutions 2 UK
London, United Kingdom
07.2018 - 12.2018
- Balanced teaching and business development responsibilities, requiring self-direction, adaptability, and confident communication with a range of stakeholders.
- Designed and delivered engaging lessons using Microsoft Office tools (Excel, Word, PowerPoint), reflecting strong IT literacy and creative presentation skills.
- Maintained professionalism and confidentiality in all client interactions, reflecting sensitivity essential in casting environments.
- Independently managed lesson planning and time-sensitive tasks, showcasing strong organization and the ability to meet multiple deadlines
Integrated Sexual and Reproductive Health
NHS
London, United Kingdom
09.2016 - 08.2017
- Maintained a professional, tactful approach while managing sensitive information and balancing competing priorities
- Designated point of contact for a specific group of clinical professionals and their patients, managing all communication and administrative needs independently.
- Acted as the primary liaison between clinicians and patients, ensuring a smooth and consistent experience across services.
- Collaborated across departments to support a consistent and streamlined administrative process — an example of being a proactive team player and communicator.
Education
BA (Hons) - Arts
Media Mixed, Westminster University
United Kingdom 09.2014 - 05.2017
Skills
- Team Leadership
- Interpersonal communication
- Data Entry
- Bookkeeping
- Reception management
- Competitor monitoring
- Technical report writing
- Email handling efficiency
- Health and Safety Compliance
References
Reference will be provided up on request
Timeline
Specialist (Customer Service)
Apple UK
10.2022 - Current
Ward administrator
NHS
05.2019 - 10.2022
Business Development and Sale Officer
Interpreting Solutions 2 UK
07.2018 - 12.2018
Integrated Sexual and Reproductive Health
NHS
09.2016 - 08.2017
BA (Hons) - Arts
Media Mixed, Westminster University
09.2014 - 05.2017
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