Jeni O'Donnell
Barnsley,South Yorkshire
Summary
Confident and energetic employee well-versed in strong communication and organisation skills. Seeks creative solutions to problems and adept at multi-tasking, managing projects and nurturing relationships.
Committed to utilising my varying experience and knowledge to assist in improving mental health support services and access within communities.
Overview
25
25
years of professional experience
10
10
years of post-secondary education
Work history
Director / Office Manager
Nu-Space Yorkshire Limited
Barnsley, South Yorkshire
2018.01 - Current
- Processed invoices and financial data with strong eye for detail.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
- Coordinated office workflow and implemented improvements to drive efficiency and productivity.
- Processed invoices and purchase orders with high attention to detail.
- Liaised with external vendors and service providers to address on-site maintenance and repair needs.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
Business development manager
B&K Systems Limited
Leeds, West Yorkshire
2010.09 - 2017.12
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Designed strategies to contribute and enhance seamless workflows across different teams and departments.
- Negotiated and approved lucrative prices and contracts, boosting growth.
- Identified opportunities to drive business growth, diversification and expansion.
- Coached team to build client relationships and exceed sales targets.
- Reported to senior leadership on latest research on market insights, industry trends and expansion opportunities.
Event Coordinator
DePuy
Leeds, West Yorkshire
2004.03 - 2006.04
- Networked at industry gatherings and training events to build strong industry alliances.
- Coordinated logistics for large- and small-scale events to facilitate seamless execution.
- Distributed event plans and schedule details to staff, driving operations through continuous follow-up.
- Researched local venues to determine capacity requirements, pricing and availability.
- Managed support staff and vendor coordination to facilitate logistics during event.
- Reworked complex schedules and calendar plans to meet unexpected changes or demands.
- Worked with day-of event staff to minimise delays and disruptions using critical thinking skills to solve unexpected issues.
- Brought client visions to fruition, working with diverse industry vendors to bring top-quality service.
- Coordinated event staff workflow and delegated tasks to maintain seamless flow of events.
Team leader
O2
Leeds, West Yorkshire
1998.10 - 2002.02
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Supported new hires through onboarding process for speedy and successful training.
- Coached team members through new or difficult workflows.
- Led team of 10+ to achieve KPI targets and successfully complete assigned projects.
Education
RQF Level 5 Diploma - Therapeutic Counselling
Chrysalis Courses
Leeds 2023.01 -
FHEQ (Level 4) Diploma - Counselling Skills & Theory
Chrysalis Courses
Leeds 2022.11 - 2023.11
ACCPH Accreditation - Life Coaching, Hypnosis, NLP, EFT
CAM Coaching
Nationwide 2020.01 - 2022.05
A Levels & GCSES - A Levels - Biology, Geography, Economics, General Studies
Woodkirk Academy
Wakefield 1990.09 - 1997.07
Skills
- Relationship building
- Approachable and friendly nature
- Multi-tasking ability
- Organisational skills
- Event planning and coordination
- Problem-solving
- Work well under pressure
Languages
English
Native
Timeline
RQF Level 5 Diploma - Therapeutic Counselling
Chrysalis Courses
2023.01 -
FHEQ (Level 4) Diploma - Counselling Skills & Theory
Chrysalis Courses
2022.11 - 2023.11
ACCPH Accreditation - Life Coaching, Hypnosis, NLP, EFT
CAM Coaching
2020.01 - 2022.05
Director / Office Manager
Nu-Space Yorkshire Limited
2018.01 - Current
Business development manager
B&K Systems Limited
2010.09 - 2017.12
Event Coordinator
DePuy
2004.03 - 2006.04
Team leader
O2
1998.10 - 2002.02
A Levels & GCSES - A Levels - Biology, Geography, Economics, General Studies
Woodkirk Academy
1990.09 - 1997.07