Jenai Anderson
Harlow ,Essex
Summary
Hard working and very determined individual. As well as very enthusiastic and motivated person. Always willing to learn new skills and gain new knowledge. Applies excellent time management skills to complete accurate and thorough work. Prepared to learn and support a team, taking on new challenges. Due to experience within performing arts field is positive and confident person. And have been working alongside all diverse groups from a young age.
Overview
2
2
years of professional experience
Work history
Team member
Fish'n'Chick'n
Harlow , Essex
09 2024 - Current
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated proper food handling and safety standards.
- Offered exceptional customer service with strong product knowledge.
- Remained flexible to cover shifts and work overtime as required.
- Prepared and packaged orders with precise presentation skills.
- Helped to prepare and wrap food orders for quick service.
- Displayed teamwork skills to improve overall productivity.
- Completed opening and closing checklists to create welcoming store environment..
- Upsold extras to help increase daily revenue intakes.
Front of house team member
Heavenly Desserts
London, Marylebone
07.2024 - 09.2024
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Polished glasses and cutlery to pristine standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Operated POS systems effectively, accurately processing numerous customer bill payments.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapports.
Assistant to Director - (WE)
Millfield Theatre
London
02.2023 - 03.2023
- Helped organise various events on-site and for future events. This created space to exercise creativity on larger scale while still incorporating companies ethos
- Managed time effectively to meet deadlines.
- Completed assigned work within deadlines and to company standards.
- Carried out duties with strict compliance to company standards and policies.
- Answered phone calls and emails for management team during busy periods.
- Typed and edited documents and presentations for Director
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Created and distributed invoices to customers.
- Created email notifications, invitations and agendas for meetings, events and appointments.
Education
GCSEs - Various
St Marys Church Of England High School
09/2019 - 06/2024
RSL Level 3 Extended Diploma - Musical Theatre
DP College Of Performing Arts
09/2024 -
Skills
- Customer service Skills
- Communication Skills
- Leadership
- Creativity
- Team Work
- Active Listener
- Adaptability
- Negotiation skills
- Organisational skills
- Written and Oral
- Multitasking
- Professional and smart presentation
- Performing Arts Experience
Timeline
Front of house team member
Heavenly Desserts
07.2024 - 09.2024
Assistant to Director - (WE)
Millfield Theatre
02.2023 - 03.2023
Team member
Fish'n'Chick'n
09 2024 - Current
GCSEs - Various
St Marys Church Of England High School
09/2019 - 06/2024
RSL Level 3 Extended Diploma - Musical Theatre
DP College Of Performing Arts
09/2024 -