Jen Pledger

• Delivered high-quality service by working efficiently under pressure.
• Contributed to customer satisfaction with quick resolution of workshop and retail-related queries.
• Facilitated timely completion of projects by assisting in task prioritisation.
• Provided assistance to Workshop Manager for smooth operations.
• Utilised time management skills effectively whilst handling multiple tasks simultaneously.
• Collaborated with team members for effective problem-solving strategies.
• Monitored stock levels regularly, preventing shortages during peak times.
• Safely stored materials and tools to protect assets and prevent damage.
• Stored supplies strategically for easy accessibility.
• Helped smooth running of daily tasks by replenishing supplies.
• Attended to needs of teammates for seamless production.
• Dealt effectively with customer complaints, resolving issues professionally and amicably.
• Collaborated efficiently with team members to maintain smooth store operations.
• Improved customer relations by promptly addressing queries and concerns.
• Provided shopping advice based on customer needs fostering an engaging shopping experience.
• Operated till systems smoothly, streamlining check-out process for customers.
• Communicated daily offers to customers, promoting in-store deals and discounts.
• Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.

This is our family business. My husband established JPMVS in 2014, and I have supported the company ever since by managing administrative tasks. My responsibilities include scheduling car service and repair appointments, maintaining accurate bookkeeping records to track income and expenses, and liaising with our accountant to ensure compliance with tax and VAT requirements. I also coordinate with suppliers to order necessary parts, handle customer invoicing, and overseeing the day-to-day operations to keep everything running smoothly.

• Gained loyal clientele through exceptional customer service and creative cake designs.
• Created unique children's birthday cakes with fun, cheerful designs to delight young customers.
• Worked patiently under pressure for successful completion of large orders during peak seasons.
• Handled delicate sugar paste flowers, achieving an elegant final presentation.
• Maintained high standards of hygiene and cleanliness for safe food preparation.
• Demonstrated attention to detail whilst decorating intricate cake patterns for special events.
• Ensured consistent product quality by adhering strictly to recipes and baking guidelines.
• Applied fondant icing smoothly for a polished, professional appearance on all cakes.
• Calibrated ovens accurately before each bake, ensuring even heat distribution for perfect results.
• Utilised strong communication skills when liaising with clients about their specific needs or adjustments.
• Inspected finished cakes for quality assurance purposes, ensuring compliance with customer requirements.
• Liaised with customers to determine cake requirements, building long-lasting relationships to generate repeat business.
• Kept work area safe and sanitised by washing utensils, tools and countertops.

• Streamlined administrative processes within the practice for increased efficiency.
• Improved communication between staff members through regular meetings and open forums.
• Created a welcoming atmosphere for patients, reducing anxiety associated with dental visits.
• Implemented efficient scheduling system for better patient appointments management.
• Coordinated daily operations of dental practice to ensure smooth functioning.
• Implemented an effective maintenance schedule for all equipment ensuring its longevity.
• Provided excellent customer service whilst handling patient inquiries resulting in higher satisfaction ratings.
• Managed patient records meticulously to preserve confidentiality.
• Oversaw recruitment and training of new staff members, contributing to high performing team.
• Collaborated with dentists on treatment planning for optimal patient care provision.
• Managed stock control, ensuring sufficient supply of dental materials and equipment at all times.
• Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
• Communicated agreed practice policy to staff and introduced systems for support.
• Followed strict safety standards, patient protection requirements, and legal guidelines.
• Shared communications between medical staff and patients.
• Collected information from patients via face-to-face or telephone interviews.
• Set new appointments, rescheduled appointments, and sent reminders.
• Transcribed medical information for patient or facility records.