Jen Collins
Galashiels
Summary
Dedicated professional with expertise in optical dispensing and clinic operations, complemented by strong communication and customer care skills. Proven ability to supervise and train staff effectively, ensuring smooth clinic operations and exceptional patient service. Demonstrates proficiency in problem solving, teamwork, and independent working, with a track record of trustworthy financial responsibilities including cash handling and keyholding duties. Committed to enhancing operational efficiency while fostering a collaborative work environment.
Energetic assistant eager to contribute value to high-performing team. Completes tasks with precision and focus on accuracy. Frequently commended for flexible and resourceful approach to challenges.
Overview
24
24
years of professional experience
Work history
Optical Assistant
Boots Opticians
10.2021 - 12.2025
- Conduct prescreening for patients.
- Dispense and adjust glasses.
- Ensure smooth running of a busy clinic.
- Maintain high levels of cleanliness and organisation.
- Responsible for cashing up and end-of-day financial checks.
- Trusted keyholder for store opening and closing procedures.
Supervisor
Holland & Barrett
01.2018 - 01.2021
- Oversaw staff and daily store activities.
- Focused on excellent customer service and product knowledge.
- Responsible for cashing up and end-of-day financial tasks.
Optical Supervisor & In-Store Trainer
Specsavers
01.2002 - 01.2012
- Supervised daily store operations.
- Trained new staff in optical procedures and customer service.
- Supported clinic efficiency and customer experience.
- Responsible for cashing up and handling financial procedures.
- Trusted keyholder for store opening and closing routines.
Education
HNC - Media Studies
Borders College, Hawick
Diploma of Higher Education - English, German, Art
Galashiels Academy
Scottish Qualifications Certificate - Maths, Modern Studies, Chemistry, Biology, computing studies
Galashiels Academy
Skills
- Strong communication
- Customer care
- Problem solving
- Teamwork & independent working
- Optical dispensing & adjustments
- Clinic operations
- Staff supervision & training
- Cash handling & trustworthy financial responsibilities
- Keyholding duties
References
References available upon request.
Interests
I personally enjoy arts and literature, jewellery making and crafting and wild swimming.
Employment Break
- 2012 – 2018
- Time dedicated to raising family, developing strong organisational, time-management, and multitasking abilities.
Timeline
Optical Assistant
Boots Opticians
10.2021 - 12.2025
Supervisor
Holland & Barrett
01.2018 - 01.2021
Optical Supervisor & In-Store Trainer
Specsavers
01.2002 - 01.2012
HNC - Media Studies
Borders College, Hawick
Diploma of Higher Education - English, German, Art
Galashiels Academy
Scottish Qualifications Certificate - Maths, Modern Studies, Chemistry, Biology, computing studies
Galashiels Academy