Jemma Wilson

• Leadership- Provide leadership to the store team (currently 21), to create a positive work environment, and motivate employees to achieve their goals
• Customer Service: Provide excellent customer service, manage customer complaints, and ensure that customers have a positive shopping experience
• Staff Management: Hire, train, schedule, and manage store staff
• Monitor staff performance, provide ongoing feedback, and coach team members to improve their skills
• I am responsible for ensuring that the store runs smoothly and efficiently, that customers receive excellent service, and that sales targets are met or exceeded
• I can manage multiple priorities, work well under pressure and communicate effectively
• Most recently just managed a relocation where I took 2 store teams and successfully launched a brand-new store. This required talking to all levels of seniority in the business all liaising together to make a successful store that was purpose built for the community.

Along side my role of Store Manager I am a National Rep for Colleague Voice. With my network of colleagues I gather feedback for the business on what our colleagues are seeing, feeling and thinking. This mostly involves opportunities to make our colleagues lives easier and more efficient. It also gives great insight on how change has landed within stores. This is then feedback to all levels across the business including the CEO. All done in a hybrid way it makes it important to communicate clearly and effectively ensuring your are advocating the colleagues feedback without personal bias.

• As a Team Manager my responsibilities included team engagement, effectively communicating, working efficiently and motivating the team
• This position allowed me the opportunity to grow as a leader to engage colleagues for peak performance.