Summary
Overview
Work history
Skills
Timeline
Generic

Jemma Williams

Port Talbot,Neath Port Talbot

Summary

Dedicated professional with expertise in facility reception management and front desk security protocols, supported by an SIA Licence. Demonstrates exceptional customer service skills, maintaining a calm demeanour under pressure while ensuring organisational efficiency. Proficient in basic bookkeeping, billing experience, and email correspondence, with a strong commitment to reliable punctuality. Recognised as a Fire Warden, bringing a positive outlook and flexibility to dynamic environments. Aspires to leverage skills in a challenging role that values proactive problem-solving and operational excellence.

Overview

30
30
years of professional experience

Work history

Reception, Administration & Procurement Coordinator

Wilson James Invictus Project Tata Steel Port Talbot
Port Talbot
2026.05 - 2026.05
  • Managing daily administrative operations within a fast-paced construction environment. Processing procurement orders using SAP, including raising purchase orders, tracking deliveries, and maintaining supplier records.
  • Coordinating tracker and plant related documentation, servicing schedules, and operational records. Carry out payroll duties, including timesheet processing, employee hours verification, and maintaining payroll accuracy.
  • Maintaining organised filing systems for site documentation, invoices, employee records, and compliance paperwork. Updating KPI trackers and workforce reports, including monitoring new starter information and onboarding records.
  • Supporting management teams with reporting, data entry, general office administration. Ensure accurate record keeping and compliance with company procedures and deadlines. Liaise with suppliers, site teams, and internal departments to support smooth day-to-day operations.

Corps security, Works protection officer covering multiple roles

Works Protection Tata Steel Port Talbot
Port Talbot, Neath Port Talbot
2022.02 - 2026.01

Weigh-bridge operator -

Vehicle weighing and recording. Incoming and outgoing trucks using the weighbridge system.

Accurately record gross, tare, and net weights. Documentation and Data Management. Maintain detailed records of all weighing transactions, manually and digitally. Operating Radiation - following correct procedure. Ensure vehicles comply with legal weight limits and company policies. Report overweight loads, monitor safety procedures on the weighbridge and vehicles. Liaise with drivers, dispatch teams, personnel and managers. Direct drivers to loading/unloading points as needed. Provide customer service while maintaining firm control. Perform routine checks and report faults for maintenance. Review CMR's and dangerous goods documents, making sure they are all in order for products for overseas sales. writing sales sheets for sales to leave site.

Visitor Centre Role -

First point of contact and sets the tone for safety and professionalism.

Access control registration, check in all visitors, contactors and deliveries. Verify ID (G4) issue passes and ensure only authorised personnel enter. Maintaining digital or manual visitor logs. Communication hub, relay visitor arrivals to site personnel, coordinate with management, logistics and security teams. Direct visitors to correct locations safely. Documentation management, verify job sheets, CCNSG, IOSH, NBOSH RAMS etc. Ensure documentation is signed and compliant.

Customer service and professional image, representing the company by maintaining a polite, orderly and informative environment. Ensure visitors feet supported and guided correctly. Strong communication and people management, awareness of safety regulations and site procedures. Computer/records management skills. Ability to manage pressure during high traffic times. Calm, professional and firm but friendly demeanour.

Facilities Role -

Responsible for ensuring that buildings, grounds, and related services support the full operations of the organisation.

Managing repairs and coordinate with internal teams or external contractors, cleaning, security, maintenance and waste management. Monitor building inspections and ensure all systems are functional.

Fire warden duties, testing of alarms, checking call points, emergency escape signs and routes, lighting, stairwells, fire extinguishers and muster locations. Logging all tests, inspections and evacuations into the Fire Safety log.

Pool Car Management -

Assign all vehicles to employees.

Maintain a clear record of who is using each vehicles. Track milage and trip purpose. Schedule regular servicing, safety checks and replacement vehicles. Carry out weekly checks, oil, coolant, screen wash etc...all routine upkeep.

Keep detailed vehicle logs, milage, usage, incidents.

Verify driver eligibility, licenses.

Team Leader Role -

Shift handovers and daily briefings.

Placing emergency orders.

Assign daily tasks and responsibilities to all team members.

Ensure adequate staffing and manage shift coverage.

Enforce site safety rules and PPE requirements.

Conduct toolbox talks, safety checks and patrols.

Conduct NDT and breathalyser tests.

FPOS - first person on scene trained, responding to medical emergencies.

AED - Automated Eternal Defibrillator checks.

Incident reporting and documentation.

Deal with abnormal loads coming onto site.

Prioritise tasks during high pressure periods.

Liaise with team members, management, contractors and external emergency services.

Organise workflows to meet deadlines and site demands.

Problem solving and decision making, escalating serious concerns when necessary, defusing situations when they arise.

Traffic Safety Role -

Monitoring and directing traffic flow observations, ensuring pedestrian safety.

Setting up and maintaining traffic control measures.

Communicating with site personnel.

Enforcing speed limits and safety rules.

Conducting risk assessments.

Maintaining logs and reports.

Covid 19 tester

Randstad
Port Talbot
2021.10 - 2022.02
  • Covid 19 tester Tata Steel Port Talbot site
  • Greeting visitors, employees and contractors arrival explaining testing procedure. Checking appointments, verifying ID and registering individuals on digitally.
  • Providing reassurance and assistance to individuals who were anxious or unsure about the procedure.
  • Guided individuals through self-swabbing procedures or assisted with supervised testing. Collected and labelled test samples accurately for processing.
  • Ensuring all samples and records were handled confidentially in accordance with data protection.
  • Maintained strict hygiene and infection prevention measures throughout the site.
  • Wearing full PPE and following safety protocols at all times. Assist in stock control - PPE, test kits, sanitisers and forms.
  • Working closely with staff members, clinical staff, security and cleaners. Attending daily briefings and followed health and safety updates.
  • Assisting with queue management and public communication during busy periods.

Mobile cleaner

NPT Council
Port Talbot
2019.07 - 2021.10
  • Mobile cleaner across multiple council building and schools. Health and safety COSHH regs - Trained for Covid 19 cleans Responding and emergencies - deep cleans.
  • Ensuring and areas met hygiene and safety standards in line with council policy.
  • Maintained strict hygiene and infection prevention measures. Regularly cleaned and disinfected testing areas, chairs and equipment.
  • Wore full PPE and followed safety protocols at all times. Transported cleaning equipment between locations, reported maintenance issues.
  • Commended for reliability and flexibility covering multiple sites.

Business partner

Hillside Plumbing & Property Services
Port Talbot
2012.01 - 2019.07
  • Managing all aspects of a specialist home improvement company, providing high quality bathroom installations and log burner supply and fitting services.
  • Responsible for operations, customer service and project delivery.
  • Sales and customer relations - Meet with customers to discuss certain job aspects and requirements, provide quotes.
  • Maintain strong relationships with suppliers and customers.
  • Financial record book keeping - end of year accounts and tax fillings.

Shop manger

Landmark stores
Port Talbot
2001.07 - 2011.10
  • Store operations - Oversee the day to day running. Open and close the store according to schedule.
  • Ensure all stock is ordered and up to date, checking deliveries. Ensure cleanliness, safety and organisation throughout the store.
  • Inventory & stock control - Check product quantity and expiration dates regularly. Maintain accurate stock records & reorder when low level.
  • Cash Management - Supervise cash handling, register operations, daily sales reports, balance tills and deposit cash in the back. Restock cash machine.
  • Compliance & Safety - Ensure the store meets Health & Safety, food hygiene and Trading standards regulations.
  • Make sure staff follow handling and storage procedures for food items. Keep all licenses up to date.

Production operative

Sony Electronics
Pen-Coed
1996.01 - 1999.11
  • Key roles- Quality checking work, assembling unit parts, unpacking arranging items, general manufacturing duties.
  • Assembly of electronic components, such as circuit boards, connectors, switches & cables.
  • Using hand tools, soldering irons, semi automated machines. Follow assembly drawings, ensure correct orientation and placement of components.
  • Quality Inspection- visually inspect components for defects, scratches, missing parts and incorrect placement.

Skills

  • Customer Service
  • Calm under pressure
  • Flexible
  • Reliable punctuality
  • Basic bookkeeping
  • Email correspondence
  • Positive outlook
  • Organisational efficiency
  • Billing experience
  • Front desk security protocols
  • Fire Warden
  • SIA Licensed
  • Facility reception management
  • Timegate payroll
  • Microsoft suite (Excel, Word, Outlook, PowerPoint)
  • Office administration
  • Calendar and schedule management
  • Document management and filing
  • Data entry and record keeping
  • Meeting coordination
  • Travel arrangements
  • Report preparation
  • Budget monitoring
  • Attention to detail
  • Decision-making
  • Confidentiality handling
  • Initiative
  • Reliable

Timeline

Reception, Administration & Procurement Coordinator

Wilson James Invictus Project Tata Steel Port Talbot
2026.05 - 2026.05

Corps security, Works protection officer covering multiple roles

Works Protection Tata Steel Port Talbot
2022.02 - 2026.01

Covid 19 tester

Randstad
2021.10 - 2022.02

Mobile cleaner

NPT Council
2019.07 - 2021.10

Business partner

Hillside Plumbing & Property Services
2012.01 - 2019.07

Shop manger

Landmark stores
2001.07 - 2011.10

Production operative

Sony Electronics
1996.01 - 1999.11
Jemma Williams