Jemma Swinburne
Hamilton,United Kingdom
Summary
Performance-driven individual with expertise in interpersonal communication and critical thinking. Proven track record in holistic problem-solving, demonstrated through achievements as a student athlete in ITF Taekwon-do, securing 6 European and 1 World title. Strong organisational skills and determination lead to consistent goal attainment. Experienced in sport science and research-based training, with a strong desire to work alongside other professional athletes to enhance performance.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Front of house at Michelin star restaurant
Unalome by Graeme Cheevers
Glasgow, Glasgow City
04.2024 - Current
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Elevated guest experiences by delivering tailored, personalised customer service, providing in depth recommendations.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Team member
One o One
East Kilbride, South Lanarkshire
05.2023 - 03.2024
- Displayed teamwork skills to improve overall productivity.
- Facilitated customer relations for increased brand loyalty.
- Handled difficult customers, resulting in conflict resolution.
Administrative and warehouse assistant
Instock Group
Livingston, West Lothian
05.2022 - 09.2022
- Maintained high standards of health and safety, resulting in no workplace incidents or accidents.
- Enhanced productivity through effective time management skills.
- Utilised advanced Excel and Merlin software for data analysis, improving operational insights.
Education
SCQF (Level 7) - Contemporary Topics in Science - Plants and People
The Open University
10.2024 - 04.2025
Bachelor of Science - Sport and Exercise Science
University of Stirling
Stirling 09.2020 - 06.2024
Scottish Qualifications Certificate -
Queensferry High School
South Queensferry 08.2014 - 06.2020
Skills
- Interpersonal communication
- Critical thinking and evaluation
- Holistic problem-solving approach
- Protocol development and implementation
- Data analysis and statistical testing (experience with Excel, Jamovi and SPSS)
Accomplishments
- Appointed as an athletes committee member for the term 2025-2029 for the All Europe Taekwon-do Federation
Affiliations
- ITF Taekwon-do athlete (part of national team since 2017) - multiple European and World Champion
- Crossfit and functional fitness athlete
Certification
- PVG (Protection of Vulnerable Groups) Certificate
- Mental Health in Scottish Football (E-learning course)
References
References available upon request.
Timeline
SCQF (Level 7) - Contemporary Topics in Science - Plants and People
The Open University
10.2024 - 04.2025
Front of house at Michelin star restaurant
Unalome by Graeme Cheevers
04.2024 - Current
Team member
One o One
05.2023 - 03.2024
Administrative and warehouse assistant
Instock Group
05.2022 - 09.2022
Bachelor of Science - Sport and Exercise Science
University of Stirling
09.2020 - 06.2024
Scottish Qualifications Certificate -
Queensferry High School
08.2014 - 06.2020
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