Jemma Mintram
Newquay
Summary
Dynamic and reliable professional with a proven track record at Spar, adept in cash handling and conflict resolution. Excels in providing exceptional customer service, maintaining high safety standards, and supporting administrative tasks with attention to detail. Demonstrates strong empathy and effective communication, ensuring customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Cleaner
Newquay
05.2024 - 09.2024
- Followed company uniform, performance and security policies with every job.
- Collected trash from floors within hallways, bathrooms and work areas.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Followed safety processes for all manual and electric cleaning equipment.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Completed routine maintenance checks, notifying management of needed repairs.
Carer
Newquay
09.2014 - 12.2023
- Supported bathing, dressing and personal care needs.
- Assisted with meal planning to meet nutritional plans.
- Provided emotional support for my mum.
- Completed day-to-day duties accurately and efficiently.
- Monitored my mum's activity levels and helped prevent sedentary behaviour.
- Accompanied mum on outdoor activities when necessary.
Retail Assistant
Spar
Quintrell Downs
06.2021 - 08.2021
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Kept up-to-date knowledge of all products available in the store.
- Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Addressed customer questions and concerns regarding products and services.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
- Operated cash registers to process sales transactions.
Administrator
Valued Lives
08.2019 - 05.2021
- Provided customer service support to clients by answering phone calls, responding to emails, and addressing inquiries.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Organized and managed office supplies inventory for efficient operations.
- Answered phones and routed voicemails to respective employees.
- Assisted in the coordination of administrative tasks such as filing, data entry, and photocopying documents.
- Offered reception coverage to relieve staff during absences or breaks.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Volunteer
Barnardo's
Bodmin
09.2013 - 09.2014
- Provided excellent customer service by listening to customer needs and addressing them appropriately.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
Volunteer
Truro
09.2012 - 09.2013
- Assisted in creating nutritional information packets for distribution with food parcels.
- Organized and distributed food packages according to client needs.
- Sorted and categorized donated food items ensuring they met health and safety standards.
- Provided information to clients regarding available resources and services in the area.
- Maintained cleanliness of volunteer center and warehouse areas.
- Greeted customers upon arrival and gave directions to appropriate facility locations.
- Sorted and packaged items to be delivered to clients.
- Monitored expiration dates on food items and removed out-of-date goods.
- Helped maintain accurate records of client visits and donations received.
- Adhered to safety protocols while handling perishable goods.
- Coordinated with team members to set up distribution areas for efficient service.
Cafe Assistant
Truro
09.2010 - 09.2011
- Provided accurate information regarding ingredients used in different dishes on the menu.
- Monitored actions of staff and customers to uphold health and safety standards.
- Handled customer complaints and feedback, implementing changes to improve service.
- Set up dining areas for guests prior to their arrival including arranging tables, chairs and silverware.
- Maintained safe food handling practices to prevent germ spread.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Scrubbed and polished counters to remove debris and food.
- Cleaned dishes after each meal period using appropriate cleaning supplies.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
BTEC Level 2 Diploma - Art and Design: Photography
Truro College
01.2014
Functional skills English Level 2 - Pass
Truro College
01.2014
OCR Level 1 Business Skills -
Truro College
01.2013
NVQ Level 1 Customer Service - Pass
Truro College
01.2013
Home Cooking Foundation Studies -
Truro College
01.2012
NCFE Level 1 Creative Craft -
Truro College
01.2012
Functional Skills Maths Entry Level 3 -
Truro College
01.2012
BTEC Level 1 Vocational Studies Foundation Studies -
Truro College
01.2012
ICT Entry Level 3 - Pass
Truro College
01.2012
Skills
- Empathy and patience
- Cash handling
- Visual merchandising
- Conflict resolution
- Clear communication
- Administrative support
- Attention to detail
- Data entry
- Filing system organization
- Data confidentiality
- Verbal and written communication
- Office administration
- Reliability and punctuality
- Efficient cleaning techniques
- Record keeping
- Health and safety compliance
- Multitasking and organization
Timeline
Cleaner
05.2024 - 09.2024
Retail Assistant
Spar
06.2021 - 08.2021
Administrator
Valued Lives
08.2019 - 05.2021
Carer
09.2014 - 12.2023
Volunteer
Barnardo's
09.2013 - 09.2014
Volunteer
09.2012 - 09.2013
Cafe Assistant
09.2010 - 09.2011
BTEC Level 2 Diploma - Art and Design: Photography
Truro College
Functional skills English Level 2 - Pass
Truro College
OCR Level 1 Business Skills -
Truro College
NVQ Level 1 Customer Service - Pass
Truro College
Home Cooking Foundation Studies -
Truro College
NCFE Level 1 Creative Craft -
Truro College
Functional Skills Maths Entry Level 3 -
Truro College
BTEC Level 1 Vocational Studies Foundation Studies -
Truro College
ICT Entry Level 3 - Pass
Truro College
Similar Profiles
Nathan BIGERNathan BIGER
Garde d'enfants at NAGarde d'enfants at NA
Shane JohnShane John
Club Secretary at NAClub Secretary at NA
Feria Fairbrother-OzbekFeria Fairbrother-Ozbek
Apprentice Plumber at NAApprentice Plumber at NA
Zach Tamanini Class of 2026Zach Tamanini Class of 2026
Student Athlete at NAStudent Athlete at NA
Charlotte MeyrickCharlotte Meyrick
Company Director at Cornwall Cleaning and Property maintenanceCompany Director at Cornwall Cleaning and Property maintenance