Jemma Macdougall
Wrexham
Summary
Adaptable and driven individual with proven ability to manage tasks and communicate effectively. Demonstrates strong organisational skills, data entry and is a team player. Prepared to contribute to operational efficiency and support team success.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
Work history
Manager
Cache spa
Malpas, Cheshire
2023.05 - 2026.02
- Greet clients in a warm and welcoming manner.
- Manage appointment bookings, confirmations and cancellations.
- Handle incoming calls and respond correctly.
- Built strong client relationships, providing personalised attention to enhance overall salon experience.
- Maintain accurate client records and ensure confidentiality.
- Communicate with the team to ensure clients satisfaction.
- Perform general office duties, filling and data entry on the booking system.
- Managed stock levels to maintain efficiency and minimise waste.
- Boosted staff morale and productivity through regular team meetings and targeted training sessions.
- Implement health and safety regulations for a safe working environment free from hazards.
Beauty therapist
Self employed
Wrexham
2016.04 - 2023.05
- Performed efficient hair removal treatments to ensure smooth results.
- Administered advanced body massage techniques for stress reduction.
- Provided exceptional customer service, ensuring repeat client bookings.
- Maintained professional client records for effective treatment tracking.
- Promoted healthy skin habits through educational consultations.
- Improved client satisfaction by delivering personalised facial treatments.
- Offered expert skincare advice, resulting in increased product sales.
- Adapted beauty treatments to address individual client needs.
- Implemented hygienic practices to maintain a clean treatment space.
- Collaborated with team members to organise successful promotional events.
- Managed appointment scheduling efficiently, minimising wait times for clients.
Dispute resolution agent
MBNA
Chester, Cheshire
2007.03 - 2015.03
- Resolved conflicts between buyers and sellers to facilitate smoother transactions.
- Maintained high standards of professionalism whilst interacting with clients or colleagues.
- Maintained detailed records of all interactions with clients, helping to personalise future communications.
- Delivered exceptional customer service to ensure repeat business and referrals.
- Adhered strictly to regulatory guidelines during all stages of transactions, reducing legal risks associated with non-compliance.
- Kept up-to-date with the latest industry trends, ensuring relevant advice was given to clients.
- Improved customer trust by establishing open lines of communication and effectively handling enquiries.
- Answered calls and resolved queries within target timeframes to achieve KPIs.
- Fulfilled client requests within agreed timeframes to maintain satisfaction.
- Maintained comprehensive records and archives for thorough reference.
- Managed customer relationships to achieve high satisfaction rate.
Education
Diploma of Higher Education - Introduction to counseling
Wrexham Glyndwr University
2025.09 - 2026.12
NVQ Level 3 - Beauty therapy
Yale college
Wrexham 2002.09 - 2006.09
GCSEs -
Darland high school
Wrexham 1997.09 - 2002.08
Skills
- Anatomy and physiology knowledge
- Proactive communication
- Empathy for patients
- Conflict resolution aptitude
- Adapting to change
- Multitasking efficiency
- Database management
- Records management
- Telephone triage
- Confidentiality maintenance
Timeline
Diploma of Higher Education - Introduction to counseling
Wrexham Glyndwr University
2025.09 - 2026.12
Manager
Cache spa
2023.05 - 2026.02
Beauty therapist
Self employed
2016.04 - 2023.05
Dispute resolution agent
MBNA
2007.03 - 2015.03
NVQ Level 3 - Beauty therapy
Yale college
2002.09 - 2006.09
GCSEs -
Darland high school
1997.09 - 2002.08