Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Timeline
Generic

Jemma Lewis

Abu Dhabi,UAE

Summary

Expert in operational efficiency and patient experience, specializing in transformational turnarounds and cultural change in clinical service development. Demonstrated success in mergers and acquisitions integration, significantly enhancing organizational performance. Focused on advancing healthcare systems through strategic initiatives that improve patient outcomes and streamline processes.

Offering strong leadership and strategic vision with focus on team collaboration and problem-solving. Knowledgeable about driving project success through effective communication and adaptability.

Overview

16
16
years of professional experience

Work history

Senior Director of Clinical Operations

Mubadala Health
Abu Dhabi, UAE
04.2023 - 08.2025
  • Overhauled clinical operations and culture at Danat Al Emarat Hospital.
  • Managed organisational restructuring for more streamlined operations.
  • Refocused hospital branding as Abu Dhabi's leading Women & Children's facility.
  • Set refreshed operational strategy boosting care quality, safety, and profitability.
  • Introduced new services, generating additional revenue and enhancing patient experience.
  • Presented financial and quality metrics to the Board regularly.
  • Drove revenue growth and continuous improvement with firm command of business development opportunities..
  • Directed 30 senior managers and 800+ staff to foster a patient-first culture.
  • Implemented 24/7 coverage model with tier 1 consultants across critical areas.
  • Championed change management initiatives to foster innovation.
  • Collaborated with Great Ormond Street Hospital to develop and implement targeted educational programmes, strengthening clinical competencies and improving patient outcomes in critical care settings
  • Led on the introduction of a safeguarding framework, strengthening protection measures and improving outcomes for vulnerable women and children.
  • Led initiatives to attract, recruit, and retain top international and local talent, building a skilled and sustainable workforce.
  • Built high performing teams using rigorous recruitment and talent development strategies.
  • Led and mentored teams, empowering individual career development as well as team achievements.

Director of Clinical Operations

Amana Healthcare
04.2020 - 01.2022
  • Successfully integrated Amana operations across the wider Mubadala Health network post-acquisition, enabling the creation of additional capacity within Healthpoint and Cleveland Clinic Abu Dhabi through complex negotiations.
  • Established a 120-bed hospital within a functioning hotel during the COVID-19 pandemic, creating essential capacity to relieve pressure on acute care hospital beds and maintain service continuity.
  • Developed and executed integration strategy, prioritizing quality, productivity, and profitability.
  • Managed business and clinical operations for primary service lines, ensuring efficiency and care standards.
  • Oversaw administrative functions for over 400 employees, including diverse healthcare professionals.
  • Transformed underperforming Healthpoint wing to meet demand for additional ventilated beds.
  • Enhanced Amana's reputation as top provider of long-term care in Abu Dhabi through safety and quality improvements.
  • Achieved JCI and CARF accreditations, showcasing commitment to high standards of patient care.

Head of Nursing

Amana Healthcare
07.2017 - 04.2020
  • Led nursing team at Amana's Flagship facility, ensuring exceptional quality of care and life for all patients.
  • Designed and executed comprehensive nursing services strategy, coordinating patient care around-the-clock.
  • Established and monitored quality improvement protocols to meet regulatory standards and integrate evidence-based practices.
  • Managed workforce planning, including recruitment, onboarding, and retention of 250 nurses across multiple specialties.
  • Instituted Quality of Life Committee, overseeing a £50k budget to enhance patient experiences for ventilated adults and children.
  • Streamlined admission process, reducing duration from five days to one by pre-accepting patients before insurance approval.
  • Digitised clinical data by integrating handwritten notes into hospital's electronic medical records system.
  • Developed in-house dialysis team, managing procurement and billing, significantly improving patient referral processes.

Senior Outreach Nurse Critical Care

Cwm Taf Morgannwg University Health Board
01.2016 - 01.2017
  • Delivered critical care outreach support to medical staff managing acutely ill patients.
  • Facilitated timely treatment for sick patients, optimising location and care interventions.
  • Served on cardiac arrest response team, enhancing emergency care effectiveness.
  • Implemented patient care plans for referrals to intensive care unit as needed.
  • Established sepsis boxes, improving recovery rates by ensuring quick access to medications.
  • Mentored junior staff while advocating for best practices across multidisciplinary teams.
  • Developed post-bereavement clinics to support families after loss.
  • Led quality improvement projects to advance critical care nursing practices.

Critical Care Nurse

University of Wales Cardiff
Cardiff
01.2010 - 01.2016
  • Provided care to level 2 and 3 patients, completing rotations in general intensive care, neurological intensive care and cardiac intensive care units.
  • Improved quality towards end of life by honing conversation counselling.
  • Developed bereavement clinics for relatives who had lost loved ones in the ICU, ensuring follow-up support was provided to reduce the health impact of grief by working in collaboration with a multidisciplinary team.

Education

Master of Business Administration - Leadership

University of Lincoln
UK

Counselling Skills Level 3 - undefined

Coleg Morgannwg

Counselling Skills Level 2 - undefined

Coleg Morgannwg

Introduction to Counselling Skills Level 1 - undefined

Coleg Morgannwg

Foundations in Intensive Care - undefined

University of Wales

Loss, Grief and Bereavement - undefined

University of Wales

Bachelor of Nursing - undefined

University of Wales

Skills

  • Operational efficiency
  • Patient experience
  • Mergers and acquisitions integration
  • Transformational turnaround
  • Cultural change
  • Clinical service development

Websites

Accomplishments

  • Spearheading a complete turnaround of culture, structure, quality of care, patient experience and leadership.
  • Reinforced brand positioning as the number one hospital for Women & Children in Abu Dhabi, relaunching hospital, introducing a new model of care allowing 24/7 coverage across critical areas.
  • Created Amana 'wings' in Cleveland & Healthpoint Hospital in weeks despite resistance, leading integration, turning around wing performance and securing 60 additional beds to elevate clinical operations.
  • Positioned Amana Healthcare as Abu Dhabi's premier provider of Long-Term Care and Post-Acute Rehabilitation services, becoming one of the first facilities in the region to secure JCI and CARF accreditations.

Timeline

Senior Director of Clinical Operations

Mubadala Health
04.2023 - 08.2025

Director of Clinical Operations

Amana Healthcare
04.2020 - 01.2022

Head of Nursing

Amana Healthcare
07.2017 - 04.2020

Senior Outreach Nurse Critical Care

Cwm Taf Morgannwg University Health Board
01.2016 - 01.2017

Critical Care Nurse

University of Wales Cardiff
01.2010 - 01.2016

Counselling Skills Level 3 - undefined

Coleg Morgannwg

Counselling Skills Level 2 - undefined

Coleg Morgannwg

Introduction to Counselling Skills Level 1 - undefined

Coleg Morgannwg

Foundations in Intensive Care - undefined

University of Wales

Loss, Grief and Bereavement - undefined

University of Wales

Bachelor of Nursing - undefined

University of Wales

Master of Business Administration - Leadership

University of Lincoln

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