Jemma Landers Dowson
Whitby,York
Summary
Self motivated married mum of two . I've been in a customer service based job since leaving school in 1997 . With no gaps in my employment history. Over the years I've gained many skills working in customer services from being able to deliver great service with a friendly smile to solving problems while thinking on my feet , and using my own imitative . Being a parent has also helped develop my organisational skills and given me great time management. I have a passionate for displays and merchandising which brings out my creative skills and attention to detail .
Overview
21
21
years of professional experience
Work history
Retail Assistant
M & Co trading
Whitby , N.yorks
10.2008 - 04.2023
- Delivered outstanding in-store experience through positive and attentive customer service.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Regularly exceeded weekly sales targets through exceptional service and proven upselling techniques.
- Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
- Received stock deliveries, accurately completing paperwork and updating system records.
- Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
Retail Manager
Warehouse
Scarborough, North Yorkshire
11.2004 - 10.2008
- Monitored market trends, taking action to guarantee store remained competitive.
- Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
- Created daily financial reports to track revenue, supporting and guiding underperforming team members to drive sales.
- Inspired team to represent brand with enthusiasm by maintaining high standards.
- Kept staff records regarding holidays, absences and discipline.
- Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
- Highlighted features and benefits of products, employing active selling techniques to exceed KPI targets.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Conducted staff appraisals and promoted ongoing professional development.
- Completed opening and closing procedures each day.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
Assistant Manager
Mackays stores ltd
Guisborough, Redcar and Cleveland
07.2002 - 11.2004
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Took on additional tasks on manager's request.
- Understood and adhered to company's health and safety policies
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Trained staff on best practices to achieve optimal productivity.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
Education
Diploma - Retail management
International correspondence school
United kingdom 01/1999 - 01/2001
Level 1 level 2 - Retail operations
N.V.Q
United Kingdom 06/1997 - 10/1998
Skills
- Retail merchandising expertise
- Outgoing and enthusiastic
- Superb time management
- Efficient multitasker
- Confident communicator
- strong organisational skills
- able to use own imitative
Timeline
Retail Assistant
M & Co trading
10.2008 - 04.2023
Retail Manager
Warehouse
11.2004 - 10.2008
Assistant Manager
Mackays stores ltd
07.2002 - 11.2004
Diploma - Retail management
International correspondence school
01/1999 - 01/2001
Level 1 level 2 - Retail operations
N.V.Q
06/1997 - 10/1998
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