Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Hi, I’m

Jemma Davies

Daventry,Northamptonshire
Jemma Davies

Summary

Diligent professional committed to delivering exceptional customer service experiences. Proven ability to cultivate meaningful relationships with stakeholders both remotely and in person. Adept at managing time effectively to meet and exceed deadlines and targets. With eight years of experience in data handling, I uphold strict data security measures and employ best practices in document management. Known for processing high volumes of data with precision, ensuring accurate conversion to proper codes and minimizing errors through meticulous attention to detail. A dynamic team member with excellent communication and organizational skills, I thrive on problem-solving, and I am proficient in multitasking, facilitating group discussions, and project management; I am eager to contribute to a collaborative and dynamic work environment.

Overview

4
years of professional experience
3
years of post-secondary education

Work history

The People Experience Hub
Northampton, Northamptonshire

Client success manager
08.2020 - Current

Job overview

  • Updated customers on service issues and maintained satisfaction through continued communication.
  • Communicated client feedback to leadership teams and identified improvement possibilities.
  • Interpreted customer needs to provide tailored advice on suitable products and services.
  • Educated customers about company products, services and special offers.
  • Nurtured positive customer relationships to increase satisfaction and loyalty.
  • Verified grammar and quality of completed works against editorial standards and made adjustments.
  • Adhered to established guidelines for consistency across stories and platforms.
  • Liaised with the editorial team to deliver page layouts and formats per client demands.
  • Checked copy for adherence to company guidelines, maintaining house style across written pieces.
  • Collaborated with co-workers to deliver quality projects on time.
  • Checked work for correct spelling, grammar and punctuation to maintain a professional, accurate copy.
  • Maintained subject matter expertise to increase editing and proofreading accuracy.
  • Met strict writing and editing deadlines to achieve publishing timeframes.
  • Proofread and edited numerous documents per day using excellent planning and multitasking skills, achieving productivity targets.
  • Reviewed material prior to printing, detecting and resolving entry errors.
  • Cultivated productive relationships with industry influencers to successfully deploy strategic communications.
  • Partnered with leadership team to develop and implement company vision, mission and strategic direction.
  • Delivered a high level of service to clients to maintain and extend relationships for future business opportunities.
  • Built rapport with new and existing customers to boost client retention.
  • Oversaw account portfolio to deliver top-quality account services.
  • Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
  • Analysed client feedback to highlight areas in need of improvement.
  • Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
  • Increased client satisfaction, implementing strategic account plans to foster growth.
  • Trained and mentored new account representatives to deliver outstanding service.

Silverstone Race Course
Towcester, Northamptonshire

Sales executive
02.2020 - 08.2020

Job overview

  • Managed client relationships from early stages of sales process through to post-sales
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Generated new leads and opportunities to maximise revenue.
  • Achieved and exceeded sales targets in line with client growth across all products and services.
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.

Education

Kingston University
Kingston upon Thames

Bachelor of Arts from Theatre Studies
08.2011 - 06.2014

University overview

  • Continuing education courses in Critical Reading

Skills

  • Copywriting abilities
  • Inter-departmental collaboration
  • Contract renewal management
  • Webinar planning and execution
  • Online demonstration software
  • Editing and review
  • Articulate communications
  • Communication skills
  • Problem-solving
  • Time management
  • Leadership
  • Team building
  • Customer-focused
  • Self-motivated
  • Relationship-building and management
  • Grammar corrections
  • Proofreading
  • Spelling corrections
  • Punctuation corrections
  • Copywriting

Affiliations

Affiliations
  • Cheerleading Athlete at high level
  • Creating Art

Timeline

Client success manager
The People Experience Hub
08.2020 - Current
Sales executive
Silverstone Race Course
02.2020 - 08.2020
Kingston University
Bachelor of Arts from Theatre Studies
08.2011 - 06.2014
Jemma Davies