Jemma Collier

I support the delivery of high quality vocational education within the FE sector. My role bridges the gap between theory and practice ensuring learners gain hands on experience and industry skills in both salon and classroom environments.

I work closely with lecturers to align practical sessions with curriculum goals and support lesson delivery. I support formative and summative assessments in beauty offering constructive feedback to help learners progress and achieve their qualifications.

My role includes maintaining a professional salon environment, promoting hygiene, safety and client care.

I manage stock control, ordering, salon resources and using college systems. I complete risk assessments and maintain COSHH compliance. I organise consent forms and logistics for educational trips and enrichment activities. I ensure a safe hygienic salon environment, aligned with health and safety standards.

I have delivered personalised client care tailoring treatments to individual needs and skin types. I have maintained high standards of hygiene and professionalism and customer care. I advise clients on aftercare and skin care recommendations. I manage appointment scheduling, client records inline with GDPR and stock control where required. The treatments I offer are massage therapy including remedial massage, Indian head massage therapy, advanced nail treatments, electrical therapy in facials and body treatments, manicures and pedicures, eye lash and eye brow treatments, waxing techniques, Hopi ear candling, applying tanning treatments, epilation and laser thread vein removal techniques.

I delivered a range of advanced and traditional beauty treatments including massage, facials, waxing , nails and lash services.

I have provided tailored consultations and aftercare advice to ensure optimal client results and satisfaction.

I maintained high standards of hygiene, professionalism and customer service in a spa environment.

I have supported daily clinic operations including appointment management, treatment preparation and product retail.

I have ensured compliance with health and safety protocols and contributed to a calm and welcoming atmosphere.

I delivered a wide range of beauty and holistic treatments including massage, advanced facials, waxing, nail treatments and lash and brow services. I managed day to day salon operations including staff coordination, appointment scheduling and client service delivery. I maintained high standards of hygiene, safety and customer care within the spa and hotel protocols. I oversaw stock control, ordering and supplier liaison to ensure smooth treatment delivery. I conducted staff training, performance monitoring and supported team development. I handled client consultations, treatment planning and after care to ensure a luxury guest experience.

I welcomed and assisted clients in a professional, customer-focused environment. I managed incoming calls, enquiries and directed communications to relevant departments. I scheduled business services, MOTs and appointments using dealership systems. I maintained accurate records and ensured smooth front of house operations. I have acted as a key holder being responsible for opening and closing procedures including site security.

I supervised daily bar operations in a high volume, fast paced holiday resort environment, leading and supporting bar staff ensuring excellent customer service and adherence to licensing laws. I managed stock levels, placed orders and monitored wastage and inventory control. I handled cashing up, till reconciliation and opening and closing procedures.

I ensured cleanliness, health and safety compliance and a welcoming atmosphere for guests. I have trained new members and supported staff development.

I supervised daily store operations, supporting the management team in achieving sales targets and delivering excellent customer service. I have led and motivated team members and delegated tasks ensuring smooth shift transitions. I have been responsible for handling customer queries, complaints and returns professionally and efficiently. I managed stock replenishment, merchandising and maintained store presentation standards.

I have assisted with staff training, rota planning and opening and closing procedures.

I have supported the bar manager in overseeing daily operations in a busy hospitality environment. I have supervised and motivated bar staff ensuring high standards of customer service and team performance.

I have managed stock control, ordering, deliveries, and inventory checks. I have been responsible for cashing up, banking and till reconciliation procedures. I have ensured compliance with licencing laws, health and safety and hygiene regulations. I have assisted with staff training, rota planning and resolving customer queries or complaints.