Jemma Campbell
Harrogate,North Yorkshire
Summary
Accomplished professional with extensive expertise in hospitality operations, specialising in housekeeping and laundry management. Demonstrates exceptional skills in communication excellence, time management mastery, and customer service. Proven track record of effective team leadership, staff mentoring, and supervisory expertise. Adept at handling guest requests with a focus on safety consciousness and hygiene standards. Committed to maintaining high standards of room setup knowledge and linen maintenance while ensuring a flexible work schedule. Career goal includes advancing into senior leadership roles within the hospitality industry to further enhance operational efficiency and guest satisfaction.
Driven professional with knack for leadership and problem-solving, bringing strong organisational and communication skills. Demonstrated ability to manage teams and projects with focus on productivity and collaboration. Committed to driving positive outcomes and fostering supportive work environment.
Overview
12
12
years of professional experience
Work history
Housekeeping attendant
Crowne Plaza
Harrogate, North Yorkshire
06.2025 - Current
- Cleaned and sanitised guest rooms and common areas to maintain high standards of hygiene and comfort.
- Assisted in laundry operations, ensuring timely processing of linens and guest garments for service continuity.
- Implemented cleaning schedules and protocols to enhance efficiency and organisation of housekeeping tasks.
- Trained new staff on cleaning procedures and safety protocols to uphold quality and compliance with standards.
- Managed inventory of cleaning supplies, ensuring availability of necessary items for uninterrupted service.
- Resolved guest inquiries and concerns promptly to contribute to positive experiences and satisfaction levels.
- Conducted regular inspections of rooms and public spaces to ensure adherence to cleanliness and presentation standards.
- Performed deep-cleaning tasks periodically, ensuring long-term upkeep of property.
- Reported any maintenance issues immediately, preventing further damage or discomfort.
- Promoted a clean environment with daily vacuuming of all rooms.
- Ensured safety measures whilst handling hazardous cleaning chemicals.
- Enhanced guest comfort through meticulous bed making and linen changing.
- Collaborated closely with front desk staff for efficient room allocations.
Team leader supervisor
Co-op Food
Harrogate, North Yorkshire
06.2017 - 05.2024
- Led team in achieving operational goals through effective delegation and support.
- Mentored new staff members to foster skill development and improve team performance.
- Coordinated daily activities to ensure smooth workflow and adherence to schedules.
- Implemented process improvements that enhanced efficiency and team collaboration.
- Monitored team performance and provided constructive feedback for continuous improvement.
- Assisted in training sessions to enhance team knowledge of products and services.
- Developed strong relationships within the team, fostering a collaborative working environment.
- Maintained a safe and secure working environment, ensuring compliance with health and safety regulations.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Trained and led talented teams to surpass objectives, consistently exceeding KPI targets.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
Assistant manager
Betfred
Harrogate, North Yorkshire
05.2015 - 04.2017
- Assisted in managing daily operations by coordinating staff schedules and ensuring adequate coverage.
- Collaborated with team members to streamline processes and improve overall efficiency within the department.
- Monitored inventory levels and ensured timely ordering of supplies to support operational needs.
- Trained new staff on company policies and operational procedures to foster a productive work environment.
- Implemented organisational strategies to maintain a clean and safe working environment for all employees.
- Managed daily operations to ensure smooth running of the shop floor.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
Associate
Ladbrokes
Harrogate, North Yorkshire
06.2013 - 03.2015
- Assisted in coordinating daily operations by managing schedules and ensuring timely communication.
- Supported senior team members by preparing comprehensive reports and documentation for meetings.
- Participated in training sessions to develop understanding of company policies and operational procedures.
- Collaborated with colleagues to streamline workflow processes and enhance team efficiency.
- Maintained accurate records and files, ensuring easy access to information for team members.
- Adapted quickly to new tasks and responsibilities, demonstrating flexibility in a dynamic work environment.
- Supported senior staff members during busy periods resulting in efficient workflow.
- Filed documents, improved data management.
- Organised files to increase ease of access.
Education
GCSEs - High School
Nidderdale High School
Pateley Bridge, North Yorkshire 09/1995 - 07/1999
Skills
- Time efficiency
- Safe working awareness
- Flexible work schedule
- Complaint handling
- Communication excellence
- Staff mentoring
- Customer Service
- Leadership skills
- Team Leadership
References
References available upon request.
Timeline
Housekeeping attendant
Crowne Plaza
06.2025 - Current
Team leader supervisor
Co-op Food
06.2017 - 05.2024
Assistant manager
Betfred
05.2015 - 04.2017
Associate
Ladbrokes
06.2013 - 03.2015
GCSEs - High School
Nidderdale High School
09/1995 - 07/1999
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