Summary
Overview
Work history
Education
Skills
Certification
Affiliations
References
Work availability
Timeline
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Jemine Pemu

Manchester

Summary

Detail-oriented Compliance Manager with 5+ years of experience in navigating complex regulatory environments. Experienced in optimising company compliance for the healthcare industry through considered and detailed regulation implementation. Skilled in developing and implementing compliance programs to ensure adherence to laws and regulations. Seeking a challenging role to implement expertise to drive organisational success and mitigate risk.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Compliance manager

Proclass Healthcare Solutions Ltd
Sunderland, Tyne and Wear
06.2022 - Current
  • Reviewed and updated 25+ internal compliance documents (policies, procedures, and guidance) to achieve 100% alignment with the latest CQC regulations for healthcare recruitment agencies.
  • Developed and implemented a system for tailored risk and compliance reports, including industry trends and best practices. This improved senior leadership team awareness by 20%, demonstrably reducing compliance incidents.
  • Conducted 4 intensive audits and risk assessments, identifying and mitigating 15 potential non-compliance issues, which prevented future regulatory sanctions.
  • Established a stringent bi-annual audit schedule, fostering a company ethos of continual improvement and growth.
  • Leveraged a strong legal background in commercial and business law to ensure compliance with regulatory standards, resulting in a zero-penalty record.
  • Demonstrated strong tech literacy and proficiency in learning new software, implementing a new compliance management system that streamlined processes by 30%

Tribunal Clerk

General Medical Council
Manchester, Greater Manchester
06.2021 - Current
  • Coordinated scheduling of hearings and meetings, liaising with parties involved to ensure smooth proceedings.
  • Conducted legal research and drafted summaries of relevant laws and regulations for 50 tribunal cases, enabling informed decisions by tribunal members.
  • Managed correspondence with parties in 55 tribunal cases, ensuring a timely response rate of 90%.
  • Leveraged exceptional interpersonal skills to foster strong relationships with 5 senior stakeholders, facilitating a 20% increase in team collaboration on complex cases.
  • Applied stakeholder engagement expertise to maintain effective communication channels with a team of 12 individuals, contributing to the development of 3 new policies aligned with the transformation team's collaborative approach.

Consumer Law Advisor

Citizens Advice Manchester
Manchester, Greater Manchester
09.2020 - 02.2021
  • Provided expert legal advice and guidance to 30 clients daily on consumer protection laws, ensuring compliance with regulations and protecting their rights in disputes with businesses. This resulted in a 95% client satisfaction rate on resolved cases.
  • Conducted thorough research and analysis of 100 consumer complaints, identifying potential legal issues in 85% of cases. These efforts led to recommending appropriate courses of action to resolve disputes effectively for 82 clients.
  • Negotiated settlements with companies on behalf of clients, successfully recovering financial losses and securing compensation for damages caused by unfair or deceptive business practices.
  • Developed and delivered educational materials to 500 consumers on their rights and responsibilities under consumer protection laws. These materials were viewed/downloaded 1,000 times, empowering consumers to make informed decisions and potentially avoid scams or frauds.

Project Manager

Refugee and Asylum Seekers Support Association (RASSA)
Sunderland, Tyne and Wear
09.2018 - 08.2020
  • Collaborated with project sponsors, business analysts, and key stakeholders to define project objectives, scope, budget requirements, and success criteria, resulting in a 15% reduction in project rework due to clear upfront planning.
  • Prepared and managed project plans from end to end, meeting required milestones for 25 complex projects on time and within budget.
  • Drafted accurate monthly management reports, improving stakeholder engagement by 10% through increased transparency and clear progress updates.
  • Acted as a single point of contact for stakeholders, resolving 8 project inquiries or concerns with a 45% first-contact resolution rate.
  • Developed and maintained project proposals, incorporating inputs from business analysts and stakeholders, and managing through appropriate approval cycles
  • Proactively identified, articulated, and managed risks, issues, assumptions, and dependencies across the project lifecycle
  • Conducted project evaluations and developed benefits realization plans to measure project success and impact, resulting in a 20% increase in revenue for 6 projects.

Education

LLM International Business and Commercial Law - Law and Business

University of Manchester
Manchester
10.2020 - 10.2021

LLB (Honours) Law - Law

University of Sunderland
Sunderland
09.2017 - 07.2020

Skills

  • Asana
  • Jira
  • Excel
  • Microsoft Word
  • Confluence
  • Leadership
  • Organisation
  • Risk Management
  • Budget Management
  • Adaptability
  • Communication
  • Team player
  • Time management
  • Conflict Management
  • Exceptional attention to detail
  • Critical thinking

Certification

Care Certificate, Level 5 Leadership and Management Course in Adult Care, December 2023 - December 2024


Python 3 Certification Course, February 2024 - February 2025


Data Science (Machine Learning) Specialization Certification, February 2024 - February 2025

Affiliations

  • Writing
  • Yoga
  • Art
  • Travel

References

References available upon request.

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Compliance manager

Proclass Healthcare Solutions Ltd
06.2022 - Current

Tribunal Clerk

General Medical Council
06.2021 - Current

LLM International Business and Commercial Law - Law and Business

University of Manchester
10.2020 - 10.2021

Consumer Law Advisor

Citizens Advice Manchester
09.2020 - 02.2021

Project Manager

Refugee and Asylum Seekers Support Association (RASSA)
09.2018 - 08.2020

LLB (Honours) Law - Law

University of Sunderland
09.2017 - 07.2020

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