Jemima Tombs
Stourbridge
Summary
A hard-working individual with keen interest and vast experience in customer and stakeholder relationship building and management. Extensive experience in roles where attention to detail, organisation and prioritisation have been essential. Confident in both internal and external customer service face-to-face, on calls and on video calls. Experience both in administrative roles within projects and leading projects. Continuous improvement focused and strives to help improve ways of working and processes in all working roles.
Overview
19
19
years of professional experience
Work history
Director
Winnie & Olive Blooms
Kinver
2024.10 - 2026.01
- Working in-store, face to face with customers
- Stock management and replenishment
- Taking orders over the phone
- Confirming wedding bookings over email with customers
- Analysing bank statements in preparation for accounting end of year
Employee Experience Co-ordinator
Mondelez International
Bournville, Birmingham
2024.03 - 2024.10
- Returned from MAT leave to previous role which was relocated in October 2024
- Assisting with handover to colleagues in Manila including training
Procurement Specialist International Logistics
Mondelez International
Bournville, Birmingham
2022.01 - 2024.03
- Creating and maintaining relationships with key stakeholders and customers.
- Assisting with administrative tasks for the yearly International Transport Tender to secure best rates for the coming year
- Taking Load Control Centre requests to run external e-auction to contract lanes
- Managing the monthly Fuel Mechanism to calculate and communicating rates to customers
- Maintaining “Price File” – Master excel file which details all lanes, vendors, prices for awarded cross-European lane contracts
- Maintaining supplier vendor master data within SAP and INET system
- Managing the contract signature process for over 100 suppliers adhering to confidentiality and legal requirements
Employee Experience Coordinator - Source to Pay
Mondelez International
Bournville, Birmingham
2019.11 - 2022.01
- Advisor for internal escalations and feedback for Accenture Source to Pay help-desks
- Investigating cases and advising Accenture and customer on next steps to resolution, mostly invoice resolution
- Managing and owning up to 30 cases, prioritising cases as required
- Connecting with customers via emails, calls and face to face meetings, providing updates, managing expectations and listening to feedback
- Presenting our global stakeholder report on a monthly call to a global audience
Employee Experience Advisor
Mondelez International
Bournville, Birmingham
2018.08 - 2019.10
Document Management Administrator
Mondelez International
Bournville, Birmingham
2017.10 - 2018.07
- Receiving and filing professional and personal documents onto personnel files
- Practising data protection while handling digital and some paper copies of files
- Redacting information in files that breaches data protection and confidentiality laws
- Assisting with the implementation of new GDPR legislation
Planning Assistant
NHS Blood and Transplant
Birmingham, Birmingham
2017.06 - 2017.10
- Planning blood donation sessions for Worcestershire and Bristol areas using NHS trust parameters
- Practicing confidentiality and data protection with donors personal information
- Sourcing new locations for blood donation based on specific requirements
Care Support Worker and Teaching assistant
Sunfield Residential School
Clent, Worcestershire
2014.10 - 2017.06
International Teaching Assistant
YK Pao Primary School
Shanghai, China
2013.08 - 2014.06
Barmaid/Waitress
Fountain Inn, Clent & Lyttleton Arms
Hagley, Worcestershire
2006.09 - 2014.06
Barmaid/Waitress
Dog and Duck
Adelaide, Australia
2011.03 - 2011.07
Education
Bachelor Degree - Business Management
2009.09 - 5 2012
A-Levels - Maths, English Language, Art
Haybridge High School and Sixth Form
GCSEs -
Haybridge High School and Sixth Form
Skills
- Great customer service skills
- Great stakeholder management
- Excellent knowledge of Microsoft systems
- Proficient in Excel Data analyst skills
- Clear communication skill
- Strong ability to case manage and prioritise workload
- Data analytics and interpretation
REFERENCES
References available upon request.
HOBBIES AND INTERESTS
Pilates, Painting
Timeline
Director
Winnie & Olive Blooms
2024.10 - 2026.01
Employee Experience Co-ordinator
Mondelez International
2024.03 - 2024.10
Procurement Specialist International Logistics
Mondelez International
2022.01 - 2024.03
Employee Experience Coordinator - Source to Pay
Mondelez International
2019.11 - 2022.01
Employee Experience Advisor
Mondelez International
2018.08 - 2019.10
Document Management Administrator
Mondelez International
2017.10 - 2018.07
Planning Assistant
NHS Blood and Transplant
2017.06 - 2017.10
Care Support Worker and Teaching assistant
Sunfield Residential School
2014.10 - 2017.06
International Teaching Assistant
YK Pao Primary School
2013.08 - 2014.06
Barmaid/Waitress
Dog and Duck
2011.03 - 2011.07
Bachelor Degree - Business Management
2009.09 - 5 2012
Barmaid/Waitress
Fountain Inn, Clent & Lyttleton Arms
2006.09 - 2014.06
A-Levels - Maths, English Language, Art
Haybridge High School and Sixth Form
GCSEs -
Haybridge High School and Sixth Form