Jemima Harrison-lyons

In my role as Operations Trainer, I was responsible for training and inducting all levels of management from General Manager to Chef De Partie. I am responsible for training all systems and procedures to the highest standards, including P&L's, stock control and ordering, rotaring and guest relations. I provide support for large events, functions, events and new openings. In this role, I have also supported the HR team in practices and procedures. I really enjoy writing new SOPs and training materials. I have received further training in Safeguarding, Mental Health and Wellbeing, LV3 Training and Education, LV4 Food Safety, Health and Safety and First Aid. This role has shown me how much I love teaching, coaching and working with young people.

My role as a Deputy manager was to work alongside my General manager driving standards and consistently coaching the team

I ensured that we are working compliantly with health and safety rules and regulations as well as food safety law.

Everyday tasks included opening and closing of the pub, motivating and managing my team , Engaging with customers in person as well as on the phone and via emails.

As a manager I was responsible for controlling costs at our site reducing waste as well as increasing sales and teaching others how to do this in day to day activities.

My role also included office admin which reinforced my Microsoft Office and Excel skills.

With recent changes due to Covid-19 I was able to ensure we had a Covid-19 secure site and met all guidelines set by government and enforced them within the working environment by managing and controlling Cleanliness , social distancing, training and documentation.