Jemima Austin
Redhill,Surrey
Summary
Resourceful administrative professional with strong experience in office management, customer service and database management. Demonstrates comprehensive knowledge of GDPR and relevant regulations to maintain accurate and compliant records. Creative problem-solver keeps office running smoothly. Accomplished Senior Administrator enthusiastic about supporting the needs of departments, offices and leadership with abilities in streamlining processes and managing clerical tasks. Key strengths include relationship building, communication and organisation of plans, people and materials. Ready to apply [Number] years of experience to challenging new role with room for advancement. Dedicated executive administrative professional with extensive experience in operational coordination, planning and support. Background working with confidential information, strict processes and ambitious targets. Thrives under pressure in high tempo environment to meet tight deadlines. Organised and reliable [Job Title] with strong administrative background and experience in office inventory management. Friendly communicator with detailed knowledge of producing high-quality documents, spreadsheets and presentations. Proven ability to monitor accounts receivables and track budgets to support bookkeeping tasks.
Organised and dependable [Job Title] with [Number] years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work history
Senior administrator
Hatchlands Primary School
Redhill, Surrey
09.2018 - Current
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Sourced and ordered office supplies within allocated budget.
- Created expense reports with matching receipts.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Supervised administrative work in [Type] office and set goals for staff.
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Managed school diary using [Software] for [Number]+ students and staff.
- Proofread, formatted and corrected correspondence for office staff.
- Organised and coordinated [Timeframe] school open events, receiving [Number]% positive attendee feedback in post-event surveys.
- Provided school-wide administrative support in team of [Number].
- Accepted dictation from staff and created professional documents from provided information.
- Maintained accurate and up-to-date databases containing confidential information.
- Performed traditional and ad-hoc reception duties, including answering phone calls, typing correspondence and monitoring site entry points.
- Managed and maintained school accounts, collecting £[Number] in annual fees with zero error.
- Facilitated efficient classroom management, creating and maintaining accurate class lists in [Software].
- Managed parent, staff and student enquiries and signposted appropriate resources.
- Updated executive diaries with daily appointments, set reminders, and added key details.
- Conformed letters, emails and forms to office standards and corrected colleagues' work.
- Maximised team productivity by maintaining adequate levels of office supplies.
- Chased up undeclared absences to tackle truancy among [Type] students.
- Researched topics to compile summary or exhaustive data for different uses.
- Input new data and crafted correspondence with strong skills in number pad use and [Number] WPM typing.
- Undertook general administrative duties, including photocopying and generating parent-teacher correspondence.
- Documented staff entitlements and expenditures, matching information against allowances.
- Completed data entry projects, verified accuracy and assigned classifications to information.
- Managed bookings and itineraries for [Number] staff training courses and [Number] school trips annually.
- Handled basic clerical needs to help staff focus on more pressing matters.
- Transcribed correspondence and documents into correct formats used by office team.
- Swiftly and accurately relayed time-critical messages to parents and teachers to facilitate effective communication flows.
- Prevented unauthorised school access by screening visitors, ascertaining their reason for visit and directing them to proper person.
- Enabled smooth running of day-to-day operations by providing effective and efficient administration support.
- Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
- Arranged tours for parents of prospective students, issuing security passes and planning itineraries.
- Built strong rapport to communicate effectively with multiple stakeholders including teaching staff, senior management, students, parents and third-party agencies.
- Oversaw and monitored daily attendance records for [Number] pupils and [Number] staff, using [Software].
- Offered friendly, efficient customer service and handled challenging situations with ease.
School Administration Assistant
Sandcross Primary School
Reigate, Surrey
09.2011 - 08.2018
- Drafted outgoing correspondence in appropriate tone and style.
- Liaised with relevant parties using appropriate communication channels.
- Demonstrated open communication and collaborated with various teams.
- Addressed incoming requests for information, inquiries, and complaints.school asss
- Supported staff with administrative needs for photocopying, faxing and filing.
- Helped set up internal and external office activities for small and large groups.
- Kept office tidy, organised and stocked with supplies.
- Responded promptly to telephone enquiries from clients, vendors and customers.
- Sorted and organised different types of information by document type, personnel or location.
- Maintained office files for reliable reference, including electronic and hard copies.
- Received and screened high-volume internal and external communications, calls and email.
- Processed new clerical requests and followed up to ensure timely completion and complete satisfaction with results.
- Greeted guests and clients with warmth and professionalism.
- Handled basic invoicing and mail management for office staff.
- Opened office each day and readied spaces for staff and guests.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
Customer service officer
World Ideas Ltd
Nutfield, Surrey
12.2005 - 08.2011
- Responded to and summarised customer complaints and feedback.
- Implemented customer follow up to uphold service standards.
- Promptly responded to inquiries and requests from prospective customers.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Responded to customer requests with friendly, knowledgeable service and support.
- Recorded information about inquiries and complaints within internal database.
- Handled live chat queries within strict timeframe targets.
- Handled in-person, email and mailed correspondence.
Trainee Housing Officer
Surrey County Council
Redhill
09.1996 - 06.1997
Customer service representative
Redhill Job Centre
Redhill, Surrey
09.1994 - 08.1996
Education
Bachelor of Arts - English
University of Hertfordshire
Hatfield 09/1991 - 05/1994
Skills
- Communication skills
- Customer-focused
- Scheduling and calendar management
- Record-keeping requirements
- Data collection and analysis
- Customer service
- User Support
- Database administration
- [Area of certification] qualified
- Problem-solving
- Google Workspace
- Time management
Timeline
Senior administrator
Hatchlands Primary School
09.2018 - Current
School Administration Assistant
Sandcross Primary School
09.2011 - 08.2018
Customer service officer
World Ideas Ltd
12.2005 - 08.2011
Trainee Housing Officer
Surrey County Council
09.1996 - 06.1997
Customer service representative
Redhill Job Centre
09.1994 - 08.1996
Bachelor of Arts - English
University of Hertfordshire
09/1991 - 05/1994