Jelena Rokina
LONDON,London
Summary
Skilled in event management and hospitality, with hands-on experience as a hostess for private parties and large-scale events. Background includes working at prominent London venues and providing support for conferences, football matches, concerts and festivals. Attributes include strong communication skills, reliability, and the ability to perform well in high-pressure situations. Fluent in English, Russian, and conversational Portuguese, facilitating effective interaction in multicultural settings.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work history
Hostess
Aesthetics
London, City of London
2025.09 - Current
Welcomed guests at VIP lounges, ensuring a friendly and professional atmosphere.
Assisted in managing guest inquiries and directions at reception.
Provided support for front of house operations, aiding in seamless guest experience.
Independent travel agent
InteleTravel
London, London
2025.02 - Current
Event staff worker
Various
London, London
2016.03 - Current
Assisted in various events and conferences to enhance attendee engagement and satisfaction.
Accounts assistant
Hire Frequencies Ltd
London, City of London
2018.07 - 2026.03
Assisted in maintaining accurate financial records.
Supported invoice processing and reconciliation tasks.
Facilitated communication between departments regarding financial queries.
Education
Diploma of Higher Education - Economics
Slavic University
Republic of Moldova 2001.09 - 2006.07
Certificate of Higher Education - Accounts
Institute of Certified Bookkeepers
London 2016.09 - 2018.06
Skills
- Meet and greet
- VIP guests customer care
- Professional phone manners
- Guest reception techniques
- Proactive engagement
- Customer satisfaction focus
- Catering experience
- Reception area maintenance
Affiliations
- Cooking
- Dancing
- Travel
Languages
English
Fluent
Russian
Native
Portuguese
Upper intermediate
Timeline
Hostess
Aesthetics
2025.09 - Current
Independent travel agent
InteleTravel
2025.02 - Current
Accounts assistant
Hire Frequencies Ltd
2018.07 - 2026.03
Certificate of Higher Education - Accounts
Institute of Certified Bookkeepers
2016.09 - 2018.06
Event staff worker
Various
2016.03 - Current
Diploma of Higher Education - Economics
Slavic University
2001.09 - 2006.07