Jelena Halavanja Rakin
Leeds,West Yorkshire
Summary
Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence.
Overview
18
18
years of professional experience
Work History
Duty Manager
Hilton Leeds City
Leeds
06.2021 - Current
- Analyzed store's sales performance on daily basis by reviewing available sales reports.
- Managed a team of store associates to ensure that store goals and targets are met.
- Prepared weekly schedules for store staff, ensuring that all shifts are covered and resources are allocated efficiently.
- Communicated important topics to entire store team through daily huddle meetings.
- Collaborated regularly with management team to address ongoing strategies and concerns.
- Trained and supervised staff while coaching applicable improvement skills and providing valuable feedback and reviews.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Evaluated teamwork, flexibility and adaptability of departments, utilizing professional skills to meet and uphold company values and goals.
- Delegated tasks to team members according to individual strengths.
- Taught company procedures to new employees and increased progress by identifying areas of weakness.
- Inspected work environment for health and safety hazards and reported findings to manager.
- Conducted employee evaluations and documented overall progress.
- Prepared forecasts and reports, assisting in development of operations budget.
- Coordinated activities with other departments to foster increased levels of communication and satisfaction.
- Tracked customer satisfaction surveys, maximizing usage of response tracking system.
- Maintained accurate records of customer information and transactions.
- Ordered supplies and maintained inventory control, minimizing unnecessary expenses.
- Promoted correct procedures for accounting, credit control, and handling of financial transactions.
- Analyzed front office data to identify opportunities for improvement.
Front Office Supervisor
Hilton Leeds City
Leeds
02.2019 - Current
- Assisted with event planning and coordination.
- Communicated verbally and in writing to provide clear direction to staff.
- Reviewed customer feedback data to identify areas for improvement.
- Resolved conflicts professionally between staff members and customers.
- Established and implemented policies and procedures to improve the efficiency of office operations.
- Resolved escalated complaints and answered questions regarding policies and procedures.
- Monitored daily operations and evaluated performance to proactively approach backlogs.
- Operated and maintained the printer, fax, and copier to perform office functions.
- Liaised with vendors to purchase office equipment and supplies, or facilitate repairs.
- Maintained employee training files to meet company and government standards.
- Assisted with conference room scheduling and setup to facilitate meetings.
Production Manager
Lio d.o.o.
Osijek
07.2017 - 12.2018
- Managed operations and coordinated logistical processes, driving quality of goods produced.
- Prioritized projects and available resources, completing work on time and within budget.
- Coordinated with vendors to ensure timely delivery of materials and supplies.
- Inventoried front-end stock and placed new orders to maintain supplies.
Cashier Supervisor
Olimp d.o.o.
Osijek
10.2013 - 07.2017
- Balanced cash registers by counting cash, depositing funds, and determining the end-of-day balance.
- Communicated clearly and concisely to reduce errors and provide complete dispatch data.
- Delivered a quick, professional, and friendly check-out experience to customers.
- Handled large amounts of money, and supported the accuracy of financial transactions.
- I balanced the cash drawer and performed daily audit procedures.
Taxi Dispatcher
Taxi Cammeo
Osijek
10.2012 - 06.2013
- Developed and maintained relationships with clients, vendors, and other stakeholders to facilitate successful operations.
Cashier Team Lead
Mlinar d.o.o.
Osijek
04.2007 - 09.2012
- Balanced cash registers by counting cash, depositing funds, and determining the end-of-day balance.
- Developed and implemented cashier training programs to increase customer satisfaction.
- Complied with all local, state, and federal food safety laws.
- Delivered a quick, professional, and friendly check-out experience to customers.
- Reported pricing discrepancies to the scan coordinator.
- I balanced the cash drawer and performed daily audit procedures.
Education
GCSE English Language ( AQA ) - English Language
Smart ED ( UK )
United Kingdom08-2025
Commercial High School - Commercial and Economics
Commercial High School
Osijek, Croatia06.2005
GCSE MATH - Mathematics
Commercial High School
Osijek, Croatia01-2005
Skills
- Process updates
- Health and safety compliance
- Team supervision
- Process improvements
- Regulatory compliance
- Project coordination
- Written and oral communication
- Attention to detail
- New employee training
- Staff training
- Customer communication
- Time management
- Staff scheduling
- Operational oversight
Awards
Team member of the Year, 06/2021 - current
Languages
- Croatian, Native
- English, Proficient (C2)
- Spanish, Intermediate (B1)
- Serbian, Proficient (C2)
Personal Information
- Date of Birth: 03/30/87
- Nationality: Croatian
Timeline
Duty Manager
Hilton Leeds City
06.2021 - Current
Front Office Supervisor
Hilton Leeds City
02.2019 - Current
Production Manager
Lio d.o.o.
07.2017 - 12.2018
Cashier Supervisor
Olimp d.o.o.
10.2013 - 07.2017
Taxi Dispatcher
Taxi Cammeo
10.2012 - 06.2013
Cashier Team Lead
Mlinar d.o.o.
04.2007 - 09.2012
GCSE English Language ( AQA ) - English Language
Smart ED ( UK )
Commercial High School - Commercial and Economics
Commercial High School
GCSE MATH - Mathematics
Commercial High School
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