Summary
Overview
Work History
Education
Skills
Timeline
Generic
JEKATERINA SIROKOVA

JEKATERINA SIROKOVA

Hospitality
Redditch

Summary

Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Account Coordinator

Staffline
9 2022 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Updated internal databases with account information to maintain concise, clear records.
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Asked appropriate open-ended questions to discover customers' needs and requirements.
  • Escalated issues to appropriate channels as necessary.
  • Coordinated meetings, calls -person account management team.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Evaluated campaign performance using analytics tools, identifying areas for improvement and driving continuous optimization efforts.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Interceded between employees during arguments and diffused tense situations.
  • Completed bi-weekly payroll for 80 employees.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Assembly Operative - Automotive (Staffline)

Lear Corporation
05.2022 - 08.2022
  • Monitored production to verify quality and completion of task in designated timeframes.
  • Increased production efficiency by assembling components quickly and accurately.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Enhanced workplace safety by maintaining clean and organized work area at all times.
  • Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
  • Maximized resource utilization by accurately estimating required materials for each project, reducing waste and lowering overall costs.
  • Collaborated effectively with team members to meet production targets consistently.
  • Contributed to positive work environment by offering assistance when needed and maintaining open communication with colleagues.
  • Demonstrated strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to team's overall success.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Inspected completed products to encourage quality and adherence to company standards.

Team Leader

Soho Coffee Shop & Ritazza Coffee Shop
03.2010 - 07.2014
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
  • Led performance reviews and tailored employee feedback to facilitate professional development
  • Applied Lean 5S method to create clean and organized work environment
  • Fostered positive employee relationships through communication, training and coaching
  • Reached high-quality standards through audits and testing
  • Diagnosed and repaired process and machinery faults
  • Followed health and safety standards to protect customers from illness and cross-contamination
  • Stocked counters, refrigerators and food service bars with fresh supplies
  • Totaled bills and accepted cash, card and mobile payments.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.

Education

High School And Hospitality Administration

Bukiskes Agricultural School
Lithuania
09.2006 - 05.2008

Skills

Innovative Approaches to Solving Problems

Open and Direct Communication

Phone and Email Etiquette

Good Organizing Skills

Self Motivation

Financial Reporting

Customer Service

Teamwork and Collaboration

Staff Management

Documentation and Recordkeeping

Timeline

Assembly Operative - Automotive (Staffline)

Lear Corporation
05.2022 - 08.2022

Team Leader

Soho Coffee Shop & Ritazza Coffee Shop
03.2010 - 07.2014

High School And Hospitality Administration

Bukiskes Agricultural School
09.2006 - 05.2008

Account Coordinator

Staffline
9 2022 - Current

Similar Profiles

CREATE PROFILE
JEKATERINA SIROKOVAHospitality