Jehanzaib Ali
Brighton,East Sussex
Summary
Results-driven professional with expertise in business development, financial management, and staff management. Demonstrates exceptional skills in customer service, budgetary techniques, and cost control to drive sales growth and optimise operational efficiency. Adept at orienting and training teams to achieve organisational goals while maintaining a strong focus on profitability and sustainable growth.
Overview
22
22
years of professional experience
Work History
Store Manager
Flying Tiger
Brighton, Brighton and Hove
01.2025 - Current
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Implemented promotional displays to increase product visibility and sales.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Assisted customers in locating products around the shop floor promptly.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Maintained an organised stock room for easy accessibility of goods.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Created seasonal sales plans with varying stock and promotional strategies.
- Increased sales by 10%.
STORE MANAGER
Poundland & Dealz
Brighton
09.2024 - 02.2025
- Maintained detailed and current records of inventory, personnel activities and business finances
- Oversaw business staffing and training, building successful, customer-focused team
- Kept business in compliance with internal controls, industry regulations and health and safety requirements
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs
- Upskilled staff through targeted training opportunities, enhancing team capabilities
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Kept business in compliance with internal controls, industry regulations and health and safety requirements
STORE MANAGER
Caffe Nero
Brighton
02.2023 - 07.2024
- Managed multi sites and oversaw day-to-day store operations to foster efficient and profitable operations
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Solved problems and resolved conflicts for team members and customers
- Set sales targets and budgets for team leads and employees to follow
- Stocked and organized products in storage spaces and retail shelves
- Analysed sales numbers and performance metrics to locate deficits and implement process improvements
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
NIGHT DUTY MANAGER
Sainsburys
Brighton
08.2022 - 11.2022
- Performed concise and accurate handovers to opening manager at end of shift
- Handled customer complaints calmly and professionally to maintain supermarket reputation
- Directed teams to clean shop floors, shelves and products throughout shift, ensuring areas maintained hygienic and safe for customers
ASSISTANT MANAGER
McDonald's
Brighton
04.2015 - 07.2022
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
- Scheduled and led weekly store meetings to discuss sales, performance and customer service benchmarks
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies
- Manage over 800 customers daily
STORE MANAGER
KFC
East Grinstead
09.2008 - 03.2015
- Analysed data and identified opportunities to minimise operating costs
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget
- Managed and distributed weekly sales reports, enabling performance evaluation to aid continual growth
ASSISTANT MANAGER
McDonald's
Reading
12.2002 - 08.2008
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs
- Upskilled staff through targeted training opportunities, enhancing team capabilities
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget
Education
MASTER OF SCIENCE - INFORMATION TECHNOLOGY
Konkuk University
A-LEVELS - ECONOMICS, MATHS & STATISTICS
FSC
GCSES - ENGLISH, MATHS, SCIENCE, I.T
Naveed Public High School
Skills
- Outstanding customer service
- Excellent budgetary techniques
- Orienting and training
- Business Development
- Staff Management
- Sales growth
- Cost Control
- Financial Management
Custom
References available upon request
Timeline
Store Manager
Flying Tiger
01.2025 - Current
STORE MANAGER
Poundland & Dealz
09.2024 - 02.2025
STORE MANAGER
Caffe Nero
02.2023 - 07.2024
NIGHT DUTY MANAGER
Sainsburys
08.2022 - 11.2022
ASSISTANT MANAGER
McDonald's
04.2015 - 07.2022
STORE MANAGER
KFC
09.2008 - 03.2015
ASSISTANT MANAGER
McDonald's
12.2002 - 08.2008
A-LEVELS - ECONOMICS, MATHS & STATISTICS
FSC
GCSES - ENGLISH, MATHS, SCIENCE, I.T
Naveed Public High School
MASTER OF SCIENCE - INFORMATION TECHNOLOGY
Konkuk University
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