Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work history
Business Support & Co Sec Manager
Xeinadin London Ltd
Watford , Hertfordshire
04.2024 - Current
Supporting Accountancy Firm with admin tasks
Preparation and filing of Confirmation Statements
Assisting with Companies House Identity checks
Good understanding of People with Significant Control
Preparation and filing of Companies House forms
Maintenance of company’s statutory records
Drafting Engagement Letters & on boarding new clients
Carrying out AML checks on new clients & existing
Raising invoices on CCH accounting platform
Practice Management on CCH Platform
Contributed to diverse ad hoc projects to enhance operational efficiency
Office Manager
MC Electronics Ltd
Watford
10.2022 - 06.2024
General Office coordination & management
Delegating tasks to the team via Click UP
Basic maintenance of IT systems and equipment, with the support of in-house IT company
Assisting with the recruitment process & interviews
Managing and updating staff data on the Bright HR system
Organising Staff training & the go-to person for new staff members
Organising office incentives & events
Creating quotations & Creating Purchase Orders via Sage Accounts
Processing incoming orders on Sage Accounts
Managing courier despatch & tracking
Managing international orders, shipping & creating commercial invoices
Liaising with suppliers & negotiating costs on electronic goods
Entering supplier invoices on Sage
Entering customer Bacs Remittances on Sage
Creating Bacs remittances & sending to suppliers
Dealing with any supplier queries via email & phone
Generating monthly supplier statements
Assisting with preparation of any month-end payment runs
Procurement Officer & Category Buyer
Gailarde Ltd
Borehamwood
05.2021 - 09.2022
Responsible for compliance tasks within the company
Responsible for new Tender onboarding tasks and contracts
Responsible for collating compliance, Health & Safety documents
Generating weekly reports
Liaising with suppliers
Raising purchase orders to suppliers on SAP
General administrative tasks
Sourcing multiple items & negotiating costs
Operations Manager
Pepe’s Franchising Ltd (Head Office)
Watford Business Park
10.2016 - 05.2021
Delegating tasks via the project management system daily
Providing support to all staff members with training & support
Placing orders for stationary for the office
Assisting with facilities for the business
Organising lunches for meeting at Head Office & staff on Fridays
Providing support to all staff members with training & support
Reviewing all signed franchise agreements
Onboarding and screening all franchisees via companies house, credit scores & DBS checks
Updating CRM system with correct documents & correct franchisee details.
Liaising with the CRM provider with any issue or maintenance requests
Managing multiple portals and online training systems
Arranging Training Courses at Head Office and creating detailed agendas
Training franchisees who are due to open a new store, advising them of all the procedures and requirements.
Setting up new store staff members on the Pepe’s Training Portal & monitoring their progress
Managing orders on the in-house Marketing Portal
Managing the in-house Head Office Intranet system
Sending Communications to the franchise network.
Setting up accounts and logins details with various suppliers for new stores
Creating Checklists for new store opening via project management system and allocating tasks to staff members
Ensure a smooth running when a new store opens including launch & arranging for area managers to be present at the store
Monitoring monthly communications sent from Head Office & adding onto shared spreadsheets or google docs
Collating monthly reports from various portals and sending to Senior Management.
Creating travel itineraries for the Operations Director, including; booking flights, hotels & scheduling appointments
Assisting Finance Manager with raising invoices on Xero Accounting
Operations Co-Ordinator
Top Flight Couriers
Watford Business Park
09.2015 - 01.2016
Dealing with incoming enquiries and liaising with customers and booking courier
Coordinating routes with drivers
Providing Quotes over the phone to customers and via email
Using Quick books to update input invoices
Legal Administrator/Receptionist
Quindell Legal Services
Stanmore Business Park
09.2012 - 01.2015
Dealing with incoming enquiries and liaising with lenders and clients
Adapting and learning the Personal Injury Management System
Processing complaints and problem solving
Ensuring general office tasks are completed efficiently
Working towards targets and achieving bonuses
Data entry work
Efficient in MS Packages including excel, outlook, word and PowerPoint.
Dealing with large numbers of post, letters and general enquiries.
Filing and Scanning
Education
Bachelor of Science - Geography
University of Hertfordshire
Hatfield, Hertfordshire
09.2009 - 05.2011
3 A Levels - English Literature B, History C & Geography C
Francis Combe School
01.2001 - 01.2007
Skills
Intermediate Excel
Proficient in MS Packages & 365, Sharepoint
Accounting Software used; Sage, Xero and CCH Billing
Ability to speak in fluent French
References
References Available upon request
Additional Skills & Interests
Interests range from Theatre, Art, Music, Fashion, Film, Sport, Gym, Reading, and Voluntary work.
Key Strengths
Excellent communication skills
Highly self motivated and problem solver
Pro-Active, Supportive attitude, desire and willingness to learn.
Ability to multitask and meet changing deadlines
Ability to delegate tasks and take responsibility
Timeline
Business Support & Co Sec Manager
Xeinadin London Ltd
04.2024 - Current
Office Manager
MC Electronics Ltd
10.2022 - 06.2024
Procurement Officer & Category Buyer
Gailarde Ltd
05.2021 - 09.2022
Operations Manager
Pepe’s Franchising Ltd (Head Office)
10.2016 - 05.2021
Operations Co-Ordinator
Top Flight Couriers
09.2015 - 01.2016
Legal Administrator/Receptionist
Quindell Legal Services
09.2012 - 01.2015
Bachelor of Science - Geography
University of Hertfordshire
09.2009 - 05.2011
3 A Levels - English Literature B, History C & Geography C
Mortgage Operations Support Assistant With Navy Federal Credit Union at Zillion Technologies Inc.Mortgage Operations Support Assistant With Navy Federal Credit Union at Zillion Technologies Inc.