JEFFY THEKKUMPURAM MATHEW

Key Projects & Achievements

Manappuram Finance Ltd is a leading Indian non-banking financial company with 4,190+ branches across 25 states.

• Managed employee welfare programmes for 20,000+ employees across multiple branches, implementing new initiatives including housing support, COVID-19 assistance, and marriage aid.
• Oversaw ongoing welfare schemes such as medical assistance, financial aid, and children’s scholarship programmes.
• Coordinated CSR initiatives across the organisation, ensuring effective planning and execution.
• Reduced employee benefit query resolution time by 30% and increased the employee satisfaction index by 10% year-on-year through process improvements and clear communication.
• Performed general administrative duties, including responding to departmental emails, monitoring budgets, and maintaining accurate data records to support efficient operations.
• Coordinated financial assistance for over 3,000 employees during the COVID-19 crisis, ensuring timely and sensitive support.
• Facilitated annual audits in collaboration with the audit department, ensuring compliance and accurate reporting.
• Addressed employee concerns related to benefits, annual leave, and career development, contributing to a 6% improvement in employee retention.
• Maintained regular communication between branches and head office regarding policy updates and welfare initiatives.
• Coordinated meetings with senior management and directors for reviews, reporting, and strategic decision-making.
• Collaborated with the IT department to develop an automated welfare management system, saving hundreds of manual work hours.
• Led and supported the development of a Learning Management System (MADHU – Manappuram Digital University) for the organisation, working closely with HRMT on requirement gathering and implementation.
• Prepared Software Requirement Specifications (SRS) for survey and polling modules in collaboration with key stakeholders.
• Successfully conducted an organisation-wide welfare survey, significantly reducing manual effort and improving overall employee satisfaction.

• Assisted with month-end and year-end accounting processes by providing administrative support.
• Collaborated with management to oversee absence reporting and update staff payments.
• Verified and recorded data from submitted staff time sheets accurately.
• Documented daily deliveries and shipments to maintain inventory records.
• Reconciled monthly payroll while collaborating with reporting team on net pay and pensions.