JEFFREY UKHUREIGBE
BERLIN
Summary
Results-driven professional specializing in process improvement and team management. Established a culture of safety and compliance through rigorous enforcement of regulatory standards and effective staff training. Proven problem-solving skills lead to enhanced service delivery and increased customer satisfaction.
Overview
8
8
years of professional experience
4
4
Certification
Work History
Package Reconciliation
UPS
BERLIN
09.2024 - Current
- Verified data accuracy by comparing source documents meticulously.
- Achieved service time and quality targets through effective teamwork.
- Managed customer complaints with clear communication and strategic problem-solving.
- Identified issues, analyzed information, and provided effective solutions.
- Handled customer concerns while escalating major issues to supervisor promptly.
- Assumed additional responsibilities to support overall team success.
- Demonstrated dedication and hard work to enhance operations consistently.
- Promoted a safe working environment by implementing regulatory standards and policies.
Laboratory Manager
SameDay Laboratory
Lagos
01.2022 - 03.2023
- Facilitated appointment scheduling and meetings to optimize daily operational flow.
- Enhanced office operations through strategic streamlining initiatives.
- Trained junior laboratory technicians in equipment handling and safety measures.
- Maintained continuous engagement with medical facilities for improved collaboration.
- Collaborated with regulatory agencies to uphold compliance requirements.
- Oversaw hiring, training, and evaluation of laboratory staff for optimal performance.
- Monitored adherence to safety, quality control, and privacy regulations.
- Developed emergency protocols for effective incident management in the laboratory.
Laboratory Manager
Acouns Laboratory
Lagos
03.2020 - 11.2021
- Supervised technical work to ensure compliance with best practices and regulatory standards.
- Managed laboratory operations, overseeing technicians and scientists for optimal research outcomes.
- Selected and trained staff, fostering a knowledgeable and high-performing team.
- Facilitated weekly meetings and daily huddles to deliver ongoing coaching and constructive feedback.
- Reviewed and updated laboratory procedures to align with current scientific standards.
- Controlled expenditures on supplies, equipment, and services to achieve budget targets.
Intern Medical Laboratory Scientist
Federal Medical Centre
Lagos
11.2017 - 10.2018
- Shadowed office staff to understand daily operations and workflow scope.
- Performed laboratory analyses and prepared reagents for testing.
- Analyzed laboratory test results under supervision to ensure accuracy.
- Tracked project management tasks, coordinating with team members for timely completion.
- Provided administrative support across departments to facilitate smooth operations.
- Filed physical and digital documents to maintain accurate records.
- Created presentations and printed materials for effective staff meeting preparation.
Education
MSc - International Health Management
Berlin School of Business & Innovation
Berlin, Germany2025
Bachelor of Medical Laboratory Science -
University of Benin
Benin City11.2014
Skills
- Leadership and organisational skills
- Strategic planning
- Goal orientation
- Effective communication
- Technical proficiency
- Quality assurance
- MS Office Suite
- Team management
- Public speaking
Certification
- ISO 15189 CERTIFIED 2024
- Ethics, Compliance, and Code of Conduct
- Leadership Development and Teamwork
- Emotional Intelligence
References
Available upon request
Timeline
Package Reconciliation
UPS
09.2024 - Current
Laboratory Manager
SameDay Laboratory
01.2022 - 03.2023
Laboratory Manager
Acouns Laboratory
03.2020 - 11.2021
Intern Medical Laboratory Scientist
Federal Medical Centre
11.2017 - 10.2018
MSc - International Health Management
Berlin School of Business & Innovation
Bachelor of Medical Laboratory Science -
University of Benin