Jeffrey Daraviña
London
Summary
Ambitious hybrid-technician with 2 years of Helpdesk experience offering exceptional customer-service and problem-solving skills. Possesses strong knowledge of IT support/helpdesk processes and CRM tools such as Salesforce. Capable of configuring, installing and troubleshooting general equipment essential for network topologies.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Helpdesk | Network Engineer
VTSL Ltd
London
11.2022 - 09.2024
- Highest rate on closed cases while managing an average of 20 cases per day
- Used Salesforce to track support tickets and document actions.
- Took ownership of personal queue, seeing issues through to resolution or escalation where appropriate.
- Provided high-quality customer service by resolving technical issues for improved user experience.
- Worked within a team to provide round-the-clock IT support ensuring continuous workflow.
- Streamlined operations by developing clear documentation for both IT staff and end users.
- Troubleshot network issues and provided rapid solutions to limit downtime.
- Configured Routers and Switches to deploy and support LAN, WAN and wireless networks..
Brand ambassador
Helix Marketing
London
01.2022 - 05.2022
- Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
- Represented the company at marketing conventions, resulting in greater exposure of products and services.
- Worked flexibly to meet demands of changing campaigns.
- Tracked KPIs and pursued continuous training to improve metrics.
Plumbing Apprentice
Formation Design & Build Ltd
London
03.2021 - 12.2021
- Observed safety regulations at all times, reducing risk of accidents on site.
- Maintained inventory records for better tracking and management of supplies.
- Collaborated with experienced plumbers to gain practical skills
- Operated tools and equipment such as hand saws, pipe cutters and drills on daily basis.
- Replaced old fittings and fixtures, keeping plumbing systems operational.
- Tested plumbing systems, located leakages and repaired faults.
Education
GCSEs -
Gladesmore Community School
London 09.2012 - 06.2018
Diploma of Higher Education - Level 2 Diploma in Plumbing Studies
College of Haringey, Enfield and North East London
London 09.2018 - 07.2019
Skills
- Troubleshooting
- Customer Service
- Prioritisation and Time Management
- Emotional Intelligence
- Professional Cleanliness
Languages
Spanish
Fluent
Affiliations
- Member of local football team
- Reading
- Travelling
Timeline
Helpdesk | Network Engineer
VTSL Ltd
11.2022 - 09.2024
Brand ambassador
Helix Marketing
01.2022 - 05.2022
Plumbing Apprentice
Formation Design & Build Ltd
03.2021 - 12.2021
Diploma of Higher Education - Level 2 Diploma in Plumbing Studies
College of Haringey, Enfield and North East London
09.2018 - 07.2019
GCSEs -
Gladesmore Community School
09.2012 - 06.2018
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