JEFFREY ADU WALKER
Dubai
Summary
Results-oriented Operations Associate with over 10 years of experience in warehouse, logistics, and yard management across Amazon First, Middle, and Last Mile operations. Delivered measurable results including a 40% reduction in prep time, 98% dispatch accuracy, and 25% drop in incident rates. Proven ability to lead cross-functional teams, implement Lean/5S strategies, and drive operational excellence in high-pressure environments. Technically skilled in modern WMS and ERP tools including Amazon IMS, Oracle WMS, SAP, and Workday. Strong communicator and mentor with a focus on problem-solving, safety, and continuous improvement.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Operations Associate: Yard & Dispatch Optimization
Amazon
10.2021 - Current
- Company Overview: Amazon is a multinational technology company focusing on e-commerce, cloud computing, digital streaming, and artificial intelligence. Website: https://www.amazon.com
- I Improved dispatch flow by 30% and reduced safety incidents by 25% through daily yard supervision and strict SOP application
- I Resolved real-time routing and staging issues using Amazon IMS, maintaining 98% dispatch accuracy
- I Reduced staging preparation time by 40% via layout redesign and coordination with process leaders
- I Trained and mentored over 20 associate, boosting productivity and reducing early turnover
- I Acted as central point of contact for escalation, improving issue resolution speed across shifts
- Amazon is a multinational technology company focusing on e-commerce, cloud computing, digital streaming, and artificial intelligence. Website: https://www.amazon.com
Operations Supervisor
Capital Hospitality
09.2019 - 10.2020
- Company Overview: Capital Hospitality is a leading hospitality management company in the UAE, providing services to various sectors including hotels and restaurants.
- I Managed a 15+ person team and increased throughput by 25% using optimized shift scheduling
- I Achieved 100% compliance through daily safety checks, briefings, and documentation
- I Implemented weekly performance reviews to eliminate bottlenecks and increase floor efficiency
- Capital Hospitality is a leading hospitality management company in the UAE, providing services to various sectors including hotels and restaurants.
Warehouse Supervisor
EP Store
06.2018 - 08.2019
- Company Overview: EP Store is a retail company specializing in warehouse and logistics solutions in Dubai.
- I Enhanced inbound accuracy by 35% through checklist development and team training
- I Reduced put-away and receiving time by 20% via zoning and bin optimization
- I Negotiated 15% cost reductions on supply contracts through procurement process updates
- EP Store is a retail company specializing in warehouse and logistics solutions in Dubai.
Operations Supervisor
NADMO
02.2013 - 05.2018
- Company Overview: NADMO (National Disaster Management Organization) is responsible for disaster management and emergency logistics in Ghana.
- I Oversaw emergency logistics for national response programs, improving delivery speed by 35%
- I Decreased downtime by 40% by implementing advanced planning and sourcing strategies
- I Maintained a 1% incident rate across field operations with strict compliance oversight
- NADMO (National Disaster Management Organization) is responsible for disaster management and emergency logistics in Ghana.
Operations Coordinator
JUMIA
01.2012 - 03.2013
- Company Overview: JUMIA is an e-commerce platform in Africa, providing a marketplace for various products and services.
- I Reduced support escalations by 20% through improved coordination between fulfillment and customer service
- I Caught warehouse operating costs by 10% by auditing and eliminating excess expenses
- I Led fulfillment during peak campaigns, achieving 95%+ on-time delivery
- JUMIA is an e-commerce platform in Africa, providing a marketplace for various products and services.
Education
Bachelor of Science - Computer Science
University of Cape Coast
GhanaDiploma - Hardware & Software Engineering
IPMCA
GhanaSkills
- Logistics management
- Yard & Dispatch Management
- Labor Planning & Productivity Optimization
- Lean Thinking
- 5S
- Root Cause Analysis
- OSHA Safety & Compliance
- Team Onboarding & Coaching
- Inventory Management & Accuracy
- KPI Tracking & Reporting
- Demand Forecasting & Order Prioritization
- Quality Control & Defect Reduction
- Cross-Docking & Load Planning
- Cycle Counting & Stock Reconciliation
- Pick & Pack Optimization
- SLA & KPI Compliance Monitoring
- Process Mapping & SOP Development
- Change Management & Operational Scaling
- Amazon IMS
- Oracle WMS
- SAP
- Workday
- Excel
- Google Sheets
- Slack
- Jira
- Confluence
- Tableau (basic)
- Power BI
Certification
- Lean 6 Sigma Yellow Belt, 07/01/25
- Amazon Safety & Compliance Training, 01/01/23
- Warehouse Management Systems, 01/01/22
- First Aid & Fire Safety, 01/01/13
Timeline
Operations Associate: Yard & Dispatch Optimization
Amazon
10.2021 - Current
Operations Supervisor
Capital Hospitality
09.2019 - 10.2020
Warehouse Supervisor
EP Store
06.2018 - 08.2019
Operations Supervisor
NADMO
02.2013 - 05.2018
Operations Coordinator
JUMIA
01.2012 - 03.2013
Diploma - Hardware & Software Engineering
IPMCA
Bachelor of Science - Computer Science
University of Cape Coast
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Languages
- English, Fluent
- Twi, Fluent
- Arabic, Basic
Recognition
Recognized for strong ownership, adaptability, and process improvement
Personal Information
Willing To Relocate: 1
Open To Night Shift
True
Languages
- English, Fluent
- Twi, Fluent
- Arabic, Basic
Recognition
Recognized for strong ownership, adaptability, and process improvement
Personal Information
Willing To Relocate: 1
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