Jeffery Osasuyi
IT Specialist
Basildon,UK
Summary
Committed and reliable IT Specialist with 5+ years of experience and a proactive approach to problem-solving and customer service. Managed 20+ cases daily for on-site and remote users. Possesses strong analytical skills and proficiency in troubleshooting hardware and software issues. Dedicated to improving IT systems and ensuring seamless technological operations for users.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
IT SPECIALIST
SOGB GAS LTD
Benin City
03.2020 - Current
- Delivered technical support to over 20 users daily, resolving issues efficiently.
- Managed hardware and software installations, ensuring optimal performance.
- Conducting system maintenance and upgrades, enhancing security and reliability.
- Collaborated with cross-functional teams to identify and implement IT solutions.
- Improved cybersecurity measures while maintaining current firewall and intrusion detection systems.
- Managed complex technical issues by providing effective troubleshooting and problem-solving solutions.
- Provided quality customer service for enhanced user satisfaction.
IT CONSULTANT
ARELOEGBE LTD
Harlow, Essex
01.2018 - 02.2020
- Analyzed system performance to identify and implement improvements.
- Offered technical support during non-business hours for uninterrupted service delivery.
- Collaborated with teams to develop IT solutions tailored to client needs.
- Conducted training sessions for 17+ users on new software applications.
- Ensured smooth operations through regular system updates and maintenance tasks.
- Provided expert advice for optimal software solutions.
IT ASSISTANT
EDO STATE GOVERNMENT HOUSE
Benin City
07.2015 - 12.2017
- Provided technical support for hardware and software issues, ensuring minimal downtime for users.
- Assisted in network setup and maintenance, optimizing connectivity and performance.
- Collaborated with team members on IT projects, enhancing system functionality and user experience.
- Conducted training sessions for staff on IT best practices and software tools.
- Ensured smooth operations for over 100+ users daily.
- Troubleshoot network connectivity issues, enabling uninterrupted workflow.
Education
Master of Science - Computer Science
University of Greenwich
09.2020 - 07.2022
Bachelor of Science - Computer Science
Benson Idahosa University
09.2011 - 06.2015
Skills
- Team collaboration and pressure management
- Hardware troubleshooting
- Virus mitigation
- Software installation and upgrades
- Wireless networking
- VPN configuration
- Cloud management
- Troubleshooting expertise
- Rapid learning
- Data recovery
- Adaptability in technology
- IT consultation
- Cybersecurity procedures
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Master of Science - Computer Science
University of Greenwich
09.2020 - 07.2022
IT SPECIALIST
SOGB GAS LTD
03.2020 - Current
IT CONSULTANT
ARELOEGBE LTD
01.2018 - 02.2020
IT ASSISTANT
EDO STATE GOVERNMENT HOUSE
07.2015 - 12.2017
Bachelor of Science - Computer Science
Benson Idahosa University
09.2011 - 06.2015
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