Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jeffery Mensah

Health Care Assistant
Pembrokeshire,Haverfordwest

Summary

Empathetic individual with impeccable customer service and interpersonal skills. Works well under pressure with savvy time management and prioritisation. Demonstrates strong resilience and active listening. Knowledgeable healthcare team member confident assisting with diverse ward needs. Always helpful with clinical staff and ready to offer personalised care. Trained in documentation, assessments and electronic charting. Hardworking and adaptable Decksman with strong mechanical and technical maintenance background. Skilled in troubleshooting and repairing equipment and systems. Accomplished in using hand and power tools and diagnostic equipment. Diligent Technical Intern with strong drive to enhance skills in troubleshooting equipment and testing alternative pathways to address complicated issues. Organised in documenting user requests. Committed Health Care Assistant focused on enhancing daily life of patients through compassionate care. Provides physical assistance and mental stimulation for holistic wellbeing. Diligent in monitoring symptoms and progress to boost health outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Health Care Assistant

Community Interest Care
Neyland, Pembrokeshire
09.2023 - Current
  • Promoted and encouraged independence while assisting patients with daily routines.
  • Monitored patient health, behavioural and physical changes, promptly reporting concerns to ward supervisor.
  • Obtained current medical information, weight, height and vital signs to aid care planning.
  • Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion.
  • Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
  • Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
  • Documented care plans, hospital actions and patient activities in line with best practices.
  • Maintained and updated digital patient records and medical information.
  • Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
  • Administered oral and topical medication following instructions from medical personnel.
  • Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
  • Contributed to specialised care for people with dementia, re-enablement or people with continence difficulties.
  • Recommended clients for specific treatment programmes to aid timely recovery.

Kitchen Porter

Twr y Felin Hotel
St David’s , Haverfordwest
07.2023 - 09.2023
  • Receiving deliveries and organizing them in the kitchen
  • Washing dirty dishes like cutlery, pots, cutting boards, and pans or loading dishes into the dishwasher
  • The checked stock was stored at the correct temperatures to limit spoilage.
  • Stored food according to safety procedures, protecting it from spoilage and preventing waste.
  • Managed kitchen cleaning duties to keep all areas and workstations organised, well-stocked and free from hazards.
  • Washed and peeled produce and prepared ingredients and equipment to support kitchen workflow.
  • Followed all rules and regulations related to safe food handling, preparation and storage.
  • Cross-trained in table service to support FOH team and maintain consistent staff availability.
  • Monitored inventory storage areas and periodically rotated stock to move oldest products and support freshness.
  • Packaged take-out orders and staged for pickup, monitoring workflow to reduce errors.
  • Suggested new recipes, seasonal offerings and promotions to enhance menu selections.
  • Helped kitchen team prioritise and complete high-volume orders in busy restaurant environment.

Hospitality Assistant

City Inn
ST DAVIDS, Haverfordwest
06.2023 - 08.2023
  • Seated guests quickly and coordinated timely service to minimise table wait times.
  • Greeted new customers, answered initial questions and took drink orders.
  • Performed additional tasks to keep dining room running smoothly.
  • Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
  • Resolved customer complaints promptly, escalating larger operational concerns to management.
  • Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
  • Maintained safe hygiene and food handling standards for full compliance.

Parcel sorter

DPD
Birmingham, West Midlands
10.2022 - 07.2023
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
  • Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
  • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
  • Assisted with product selections according to individual requirements and preferences.
  • Processed cash and card payments during busy shopping periods, limiting customer wait times.
  • Stocked and rotated inventory regularly.
  • Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
  • Built rapport with customers through courteous and professional communications.
  • Updated visual merchandising displays to drive sales through engaging and appealing store windows.
  • Suggested actionable improvements to enhance customer experiences and drive revenue.
  • Drafted reports related to customer account activity, sales data and performance metrics to inform stakeholders.
  • Monitored inventory movements and replenished products on salesfloor to support continuous availability.
  • Addressed customer service enquires quickly and accurately.
  • Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
  • Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
  • Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
  • Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
  • Resolved customer queries over phone and by email.
  • Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.
  • Navigated customer support channels to resolve diverse customer queries within target timeframes.
  • Trained and mentored customer service team in service standards, loyalty programs and sales techniques.
  • Monitored customer surveys and feedback to develop corrective actions for service-related issues.
  • Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.
  • Remained updated on company offerings through regular product research.
  • Stayed current on policies, procedures and standards to offer optimal support.
  • Tracked trending issues and prepared reports for supervisory team to address repeated concerns.
  • Followed scripts and processes to uphold brand standards.
  • Kept detailed records of customer interactions for future reference.
  • Referred customers to team leaders and expert advisers for complex inquiries.
  • Scheduled new product deliveries.
  • Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
  • Scanned parcels with speed and accuracy to consistently meet daily sorting targets.
  • Demonstrated understanding and experience of day-to-day warehouse operations.
  • Strictly adhered to health and safety guidance for optimal compliance.
  • Maintained excellent levels of physical fitness to perform heavy lifting tasks safely and professionally.
  • Loaded and unloaded heavy parcels from trolley cages with attention to safe handling guidelines.
  • Loaded and offloaded trailers safely and responsibly, minimising parcel damage risk.
  • Used excellent manual dexterity to efficiently sort and distribute mail according to type.
  • Sorted parcels on conveyor belts with care and precision, ensuring safe, accurate processing.
  • Operated mail processing machines and postage meters to efficiently process mail within set deadlines.
  • Assessed parcel and letter labelling before processing into location and priority order.
  • Assessed postage class when processing to determine priority mail for efficient transportation.
  • Kept mail processing rooms well-organised and tidy for efficiency and safety purposes.
  • Closely monitored and counted mailroom inventory, promptly ordering low-stock items when needed.
  • Cultivated extensive knowledge of UK locations to efficiently process mail into correct locations within tight deadlines.

National Service Person

Ghana Cocobod Clinic
, Accra
01.2019 - 01.2020
  • Promoted client independence by providing motivation throughout daily tasks.
  • Communicated with clients to better understand goals and develop strategies to achieve them.
  • Ensured client safety by performing regular health checks, reporting concerns to doctors promptly.
  • Conducted patient assessments to determine care plan requirements and additional medical needs.
  • Supported clients with bathing, washing and toileting.
  • Maintained excellent client relationships by offering practical and emotional support throughout care.
  • Administered medication as required in care plans and instructed by doctors.
  • Assisted with feeding and drinking tasks when required by clients.
  • Provided emotional support to make families and patients feel comfortable and supported.
  • Listened to patient complaints and feedback, actioning improvement to increase quality of care.
  • Maintained safe medical equipment by thoroughly and adequately disinfecting equipment before use.
  • Conducted cooking, drink making and cleaning tasks while caring for patients.
  • Looked after clients' physical, emotional and social needs using person-centred approach.
  • Educated and advised patients on prevention and improvement methods to avoid future hospitalisations.
  • Attended to customer needs as and when requested through alert system.
  • Proactively asked patients and colleagues for feedback on personal performance to enhance skills and care delivery.
  • Cleaned patient rooms, completing tasks such as changing beds, dusting, hoovering and bathroom sanitisation.
  • Provided clients with exciting and mentally stimulating activities to improve quality of life.

Freight Forwarder

Rolander Company Limited
AVIANCE, Greater Accra
08.2016 - 02.2017
  • Prepared documentation in alignment with customs and insurance requirements.
  • Drafted reports informing management of logistics delays. statistical data and unit cost analysis.
  • Arranged insurance coverage for goods, promptly and professionalism assisting clients in the event of a claim.
  • Managed day-to-day export and import bookings of air, road and ocean freight needs, coordinating schedules and documentation to support regulatory requirements.
  • Built positive relationships with hauliers and suppliers to enhance smooth-running business logistics.
  • Booked and documented inbound and outbound deliveries, maintaining accurate, detailed service records.
  • Leveraged mastery of Dynamics NAV, improving inventory and supply chain management.
  • Recorded and stored delivery documentation, maintaining detailed back catalogues of logistics activity.
  • Coordinated safe transport for outgoing shipments, adhering to weight distribution and packaging requirements to reduce risks.
  • Provided day-to-day administrative support to logistics teams, enabling improved office efficiency.
  • Communicated with transportation companies to assess and resolve possible delivery restrictions.
  • Maintained communication and control through all phases of freight journeys.
  • Investigated delivery issues and damages thoroughly, documenting outcomes to enable swift resolution.
  • Negotiated contracts, transportation and handling costs of goods, swiftly arranging payment of freight with clients.

Education

Scottish Qualifications Certificate - Environmental Science

The University of Edinburgh
Edinburgh

NVQ Level 1 - SAFE GUARDING ADULTS AT RISK

BSI Health Care
Birmingham
2023

NVQ Level 1 - PEOPLE MOVERS MOVING AND HANDLING

BSI HEALTHCARE
Birmingham, BIR
2023

NVQ Level 1 - MENTAL CAPACITY ACT AND DOLS

BSI HEALTHCARE
Birmingham, BIR
2023

NVQ Level 1 - MEDICATION AWARENESS

BSI HEALTHCARE
Birmingham, BIR
2023

NVQ Level 1 - FIRST AID BASIC LIFE SUPPORT

BSI HEALTHCARE
Birmingham, BIR
2023

NVQ Level 1 - FIRE MARSHAL

BSI HEALTHCARE
Birmingham
2023

Certificate of Higher Education - Oil and Gas

Regional Maritime University
Greater Accra, Nungua
2019

Higher National Diploma - Maritme Management

Affiliate School of Professional Studies
2019

Skills

  • IT Skills, Attention to detail, organization skills, teamwork skills, and number skills
  • Able to work under pressure and meet good deadlines
  • Patience and Caring
  • Self-motivated
  • Good with time management and punctuality
  • Good organization
  • Managed a high-volume workload within a deadline-driven environment
  • Violence prevention
  • Patient-centred care
  • Team player
  • Multidisciplinary teamwork
  • Structural family therapy
  • Innovative diagnostic techniques
  • Empathetic
  • Expressive arts therapy
  • Child welfare specialist
  • Mood disorders knowledge
  • Grief processes
  • Psycho-social assessments
  • Family therapy
  • Skilled couples counsellor
  • Community referrals
  • Caseload management

Accomplishments

  • implemented a new interactive employee scheduling system to monitor, gauge, and project staffing needs.

Certification

  • Logistics in Oil and Gas industry certified
  • Health Care Worker certified
  • Certificate in Pressure Care
  • Certificate in Diabetes
  • Certificate in Fire Training
  • Certificate in Dementia Care
  • Certificate in First Aid Awareness
  • Certificate in Skin Care
  • Certificate in Food Hygyene
  • Certificate in Infection Control
  • Certificate of Safegaurding of Valnurable adults
  • Care Worker Card Wales Licence RHIF/NUMBER 045296-CWC

Languages

English
Fluent

Timeline

Health Care Assistant

Community Interest Care
09.2023 - Current

Kitchen Porter

Twr y Felin Hotel
07.2023 - 09.2023

Hospitality Assistant

City Inn
06.2023 - 08.2023

Parcel sorter

DPD
10.2022 - 07.2023

National Service Person

Ghana Cocobod Clinic
01.2019 - 01.2020

Freight Forwarder

Rolander Company Limited
08.2016 - 02.2017

Scottish Qualifications Certificate - Environmental Science

The University of Edinburgh

NVQ Level 1 - SAFE GUARDING ADULTS AT RISK

BSI Health Care

NVQ Level 1 - PEOPLE MOVERS MOVING AND HANDLING

BSI HEALTHCARE

NVQ Level 1 - MENTAL CAPACITY ACT AND DOLS

BSI HEALTHCARE

NVQ Level 1 - MEDICATION AWARENESS

BSI HEALTHCARE

NVQ Level 1 - FIRST AID BASIC LIFE SUPPORT

BSI HEALTHCARE

NVQ Level 1 - FIRE MARSHAL

BSI HEALTHCARE

Certificate of Higher Education - Oil and Gas

Regional Maritime University

Higher National Diploma - Maritme Management

Affiliate School of Professional Studies

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Jeffery MensahHealth Care Assistant