Summary
Overview
Work History
Education
Skills
Languages
Certification
Hobbies and interests
References
Timeline
Generic
JEFFERSON PINQUE

JEFFERSON PINQUE

WESTBAY,DOHA, QATAR

Summary

RESULT DRIVEN SHIFT SUPERVISOR WITH 2 YEARS OF EXPERIENCE IN EFFECTIVELY MANAGING DAILY OPERATIONS, ENSURING EXCEPTIONAL CUSTOMER SERVICE, AND MAINTAINING A CLEAN AND WELCOMING ENEVIRONMENT. PROVEN ABILITY TO INCREASE SALES AND PROFITABILTY THROUGH STRATEGIC PLANNING, MARKETING INITIATIVES AND TEAM LEADERSHIP. ADEPT AT FOSTERING A POSITIVE AND COLLABORATIVE WORK CULTURE TO DRIVE BUSINESS SUCCESS.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks Coffee
DOHA, QATAR
08.2020 - 09.2024
  • RESPONSIBLE FOR ASSISTING THE STORE MANAGER IN MAINTAINING POSITIVE ENVIRONMENT, WHICH PROVIDE FAST, EFFICIENT, AND FRIENDLY SERVICE ENSURING A TOTAL QUALITY EXPERIENCE FOR BOTH OUR CUSTOMER AND TEAM MEMBERS.
  • ESTABLISHING EFFECTIVE AND POSSITIVE COMMUNICATION AMONGST ALL TEAM MEMBERS.
  • RESPONSIBLE FOR SCHEDULING, TIMEKEEPING, MID AND END OF SEASON APPRAISAL, AND DAILY SUPERVISION OF FRONT OF HOUSE STAFF
  • HOLD AND DOCUMENT DAILY PRE-SHIFT MEETINGS AND CONDUCT ALL STAFF MEETINGS AS NEEDED
  • RESPONSIBLE FOR CASH HANDLING, SAFE VERIFICATION AND DAILY DEPOSITS FOR MULTIPLE LOCATIONS.
  • SUPERVISE EMPLOYEES THROUGHOUT THE SHIFT, PROVIDING GUIDANCE,SUPPORT,AND DIRECTION
  • MONITOR CUSTOMER SERVICE AND ENSURE STAFF ARE ADHERING TO COMPANY POLICIES
  • RESOLVE CUSTOMER COMPLAINTS AND DISPUTED IN A TIMELY MANNER
  • MONITOR EMPLOYEE PERFORMANCE, PROVIDING FEEDBACK AND PERFORMANCE EVALUATIONS
  • TRACK INVENTORY AND ORDER SUPPLIES AS NEEDED

Restaurant Waiter

CAFE COCO
DOHA, QATAR
07.2017 - 04.2020
  • SERVER/WAITER - GREET CUSTOMER AND PRESENTS THEM WITH THE MENU.
  • INFORMS GUESTS ABOUT THE SPECIAL ITEMS FOR THE DAY AND MENU CHANGES IF ANY.
  • TAKE FOOD AND BEVERAGE ORDERS FROM THE GUEST ON THE ORDER TAKING PADS OR ON THE HANDLED POINT O SALE (POS ) SYSTEM.
  • OBTAINING REVENUES, ISSUING RECEIPTS, ACCEPTING PAYMENTS, RETURNING THE CHANGE.
  • COMMUNICATE TO THE GUEST AND PROVIDE ASSITANCE WITH THIER QUERIES.
  • MAINTAINING PROPER DINING EXPERIENCE, DELIVERING ITEMS, FULFILLING CUSTOMER NEEDS. OFFERING
  • PRINT CLOSING REPORTS AND DROP THE CASH WITH THE FRONT OFFICE/ ACCOUNTS DEPARTMENT.
  • TALLY THE CREDIT CARD SETTLEMENTS FOR THE DAY WITH THE BATCH CLOSING REPORT FROM EDC MACHINE.
  • CLOSE SHIFT ON THE POS TERMINAL.

Education

ASSOCIATE - HOTEL AND RESTAURANT MANAGEMENT

MANILA MONTESSORI COLLEGE INTERNATIONAL
LAGUNA CITY
2008

Skills

  • EXCEPTIONAL INTERPERSONAL COMMUNICATION
  • CUSTOMER- FOCUSED
  • EFFECTIVE WORKFLOW MANAGEMENT
  • EXCELLENT TIME MANAGEMENT
  • QUALITY CONTROL
  • PERFORMANCE MONITORING
  • TRAINING AND DEVELOPMENT
  • STRATEGIC OVERSIGHT

Languages

English
Upper Intermediate
B2

Certification

  • REGIONAL BARISTA OF THE QUARTER 2021
  • CERTIFIED RESERVE BARISTA 2024

Hobbies and interests

  • WRITING
  • PHOTOGRAPHY
  • READING
  • LEARNING LANGUAGES
  • MUSIC
  • ART

References

KAREN STO. TOMAS, STARBUCKS

KARENSTOTOMAS@GMAIL.COM | +974 3051 9578

NINIA ANDREA ABUYEN, STARBUCKS

NINABUYEN@GMAIL.COM | +974 6633 8905

Timeline

Shift Supervisor

Starbucks Coffee
08.2020 - 09.2024

Restaurant Waiter

CAFE COCO
07.2017 - 04.2020

ASSOCIATE - HOTEL AND RESTAURANT MANAGEMENT

MANILA MONTESSORI COLLEGE INTERNATIONAL
JEFFERSON PINQUE