Jeff Henderlong
Clearwater
Summary
Hardworking employee enthusiastic about learning the IT field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
28
28
years of professional experience
Work History
Owner /Operator
Daveez Babeez
06.2010 - Current
- Oversaw daily child care operations, ensuring a safe, nurturing, and engaging environment for children while maintaining compliance with state regulations and licensing requirements.
- Delivered exceptional parent communication and support, promptly addressing concerns and fostering trust to encourage long-term enrollment and referrals.
- Enhanced parent satisfaction by offering high-quality early childhood programs, personalized care, and consistent updates on child development and activities.
Bodily Injury Insurance Adjuster
Allstate Insurance Co
08.2008 - 06.2010
- Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
- Conducted thorough property investigations to identify and classify damages for customer claims.
Insurance Rental Liason
Enterprise Rent-A-Car
07.2003 - 05.2008
- Served as a liaison between customers, Enterprise Rent-A-Car, auto body shops, and insurance companies, ensuring seamless communication and timely vehicle rentals during repair periods.
- Coordinated directly with insurance replacement departments at USAA and Allstate, managing on-site rental operations and facilitating approvals, extensions, and policy compliance.
- Maintained detailed records of rental vehicles, tracking repair progress, updating status reports, and documenting timelines to support insurance claims and customer satisfaction.
- Streamlined rental replacement processes, reducing delays and enhancing service efficiency through proactive communication and issue resolution
Sales Associate / Program Coordinator
Talk.Com
01.1998 - 06.2003
- Sold local and long-distance phone services in a high-volume call center environment, consistently meeting and exceeding sales targets.
- Traveled nationwide to launch and support sales programs within partner call centers, ensuring alignment with company goals and service standards.
- Led on-site training for sales representatives and managers, equipping teams with product knowledge, sales techniques, and compliance protocols to drive performance.
- Developed and implemented quality control departments, establishing monitoring systems to ensure sales integrity and adherence to company policies.
- Authored effective sales scripts and managed outbound dialer systems, optimizing call flows and increasing conversion rates across multiple locations
Education
Bachelor of Arts - Cyber Security
St. Petersburg College
Clearwater, Floirda06-2026
Bachelor of Arts - Cyber Security
St. Petersburg College
Clearwater, Florida12-2024
Skills
- Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook, with strong capabilities in data organization, reporting, and document creation
- Foundational knowledge of Python scripting, with hands-on experience in basic automation, data manipulation, and logic structures; currently expanding programming skills through Java coursework
- Actively developing cybersecurity competencies, including ethical hacking techniques and network security principles, while preparing to earn the CompTIA Security certification to validate industry-standard knowledge
Timeline
Owner /Operator
Daveez Babeez
06.2010 - Current
Bodily Injury Insurance Adjuster
Allstate Insurance Co
08.2008 - 06.2010
Insurance Rental Liason
Enterprise Rent-A-Car
07.2003 - 05.2008
Sales Associate / Program Coordinator
Talk.Com
01.1998 - 06.2003
Bachelor of Arts - Cyber Security
St. Petersburg College
Bachelor of Arts - Cyber Security
St. Petersburg College
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