Jeff Emsley
Molesey
Summary
Technical Product Owner with a strong background in customer relationship management. Experienced in agile methodologies and stakeholder collaboration. Proven ability to manage product backlogs and deliver effective solutions. Holds certifications in agile processes, business analysis and project management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Technical Product Owner
dnata
10.2022 - Current
- Own and manage product backlogs across four travel brands.
- Partner with stakeholders to define and prioritise roadmap requirements.
- Increased payment acceptance rates by 14% through targeted enhancements.
- Write detailed user stories and acceptance criteria for development teams.
- Facilitate sprint ceremonies and ensure alignment across teams.
- Support cross‑team process improvement initiatives.
- Present at cyber security roadshows to promote product awareness.
Technical Business Analyst
First Rate Exchange
02.2017 - 10.2022
- Translated business needs into actionable product features and user stories.
- Led requirements gathering with corporate clients.
- Supported transition from waterfall to agile delivery.
- Oversaw implementation of a new payment and fraud screening platform.
- Delivered PSD2 and GDPR compliance initiatives.
Senior Business Analyst
TDB Fusion
09.2015 - 02.2017
- Delivered a network monitoring and management system for government departments.
- Conducted stakeholder workshops to gather requirements.
- Managed UAT and delivered training.
Business Analyst
Agency Sector Management
04.2011 - 09.2015
- Defined and prioritised enhancements for commercial clients.
- Led UAT and validated functionality.
- Oversaw end‑to‑end delivery of new features.
- Implemented automated testing and trained QA teams.
- Deployed Zendesk and delivered training.
Business Analyst / Project Manager
Northlands
01.2004 - 04.2011
- Analysed business processes and recommended improvements.
- Supported delivery of infrastructure and system upgrades.
- Implemented HR and payroll systems saving £25,000 annually.
- Delivered POS and online betting system upgrades.
- Rolled out a work order system saving over £100,000 annually.
- Supported IT operations for IndyCar and NHL events.
Education
BSc - Computer Science
CDI Technical College
Edmonton01-1999
Skills
- Product Backlog Ownership
- Roadmap Planning & Prioritisation
- User Story Development
- Agile Delivery (Scrum, SAFe)
- Stakeholder Engagement
- Customer Journey Mapping
- Feature Definition
- Data‑Driven Decision Making
- Process Improvement
- Payments & Compliance (PCI, PSD2, AML, KYC)
- SQL
- APIs
- Data Mapping
- Jira
- Confluence
- MS Office
Certification
- SAFe Technical Product Owner & Product Manager
- CCBA
- PMP
Languages
English
Proficient
C2
Japanese
Beginner
A1
French
Elementary
A2
Interests
- Playing music
- Asian cooking
- Reading history and historical fiction
Timeline
Technical Product Owner
dnata
10.2022 - Current
Technical Business Analyst
First Rate Exchange
02.2017 - 10.2022
Senior Business Analyst
TDB Fusion
09.2015 - 02.2017
Business Analyst
Agency Sector Management
04.2011 - 09.2015
Business Analyst / Project Manager
Northlands
01.2004 - 04.2011
BSc - Computer Science
CDI Technical College