Sampath Dikkumbura
Harrow
Summary
Seasoned Store Supervisor and Cashier with a proven track record at Pizza Bolise and Sunoco Gas Station, excelling in customer service and inventory management. Demonstrated ability to enhance customer satisfaction and streamline operations, ensuring financial accuracy and operational integrity. Skilled in cash handling and fostering positive customer relationships, achieving significant repeat business.
Overview
1
1
year of professional experience
Work History
Cashier
Pizza Bolise
Gaithersburg, MD, USA
07.2019 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Store Supervisor
Sunoco Gas Station
Gaithersburg, MD, USA
06.2019 - 09.2019
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Answered product questions and assisted customers in selection and checkout.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
Store Supervisor
Sunoco Gas Station
Kerhonkson, NY, USA
12.2018 - 05.2019
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
Education
Diploma - Human Rights
The Institution of Human Rights
Colombo, Sri Lanka09.2011
Unit Account Officer Course -
Sri Lanka Army General Service Corps Trade School
Panagoda, Sri Lanka02.2004
The Regular Officer Cadet Course -
Sri Lankan Military Academy
Diyathalawa, Sri Lanka1999
GCE - Advance Level
PL/ Minneriya National School
Minneriya, Sri Lanka1995
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Cash Register Operation
- Time management skills
- Issue Resolution
- Inventory Management
Languages
Sinhala
Native language
English
Upper intermediate
B2
Timeline
Cashier
Pizza Bolise
07.2019 - 09.2019
Store Supervisor
Sunoco Gas Station
06.2019 - 09.2019
Store Supervisor
Sunoco Gas Station
12.2018 - 05.2019
Diploma - Human Rights
The Institution of Human Rights
Unit Account Officer Course -
Sri Lanka Army General Service Corps Trade School
The Regular Officer Cadet Course -
Sri Lankan Military Academy
GCE - Advance Level
PL/ Minneriya National School