JEEVAN CLAIRE
London
Summary
I am a dedicated and highly organised Care Coordinator and General Practice Associate with proven experience supporting patient care within Primary Care Network North/East. Skilled in coordinating multidisciplinary teams, managing complex caseloads, and connecting patients to appropriate health, social care, and voluntary services. Passionate about improving outcomes for individuals with long-term conditions through proactive, person-centred care planning and effective service navigation. Adept at reducing hospital admissions, enhancing continuity of care, and promoting self-management. Committed to delivering integrated care in alignment with PCN objectives and NHS priorities.
Overview
10
10
years of professional experience
Work history
General Practice Associate
Primary Care Network East (PCN)
, Essex
2024.03 - Current
- Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
- Extracting all information from clinical letters that needs coding and adding to notes.
- Arranging appointments, referrals, tests and follow up appointments of patients.
- Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
- Dipping urine, taking blood pressure, ECGs & phlebotomy.
- Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.
- Explaining treatment procedures to patients.
- Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultations.
- Support the GP with immunisations/wound care.
Care coordinator
Primary Care Network North (Together First)
Barking, Barking and Dagenham
2022.12 - Current
- Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
- Maintained accurate and confidential patient records to comply with regulatory standards.
- Conducted assessments to identify patient needs and coordinate relevant support services.
- Communicated effectively with patients, improving understanding and satisfaction.
- Utilise EMIS to record all treatment and care, applying all appropriate templates and protocols relating to recording of patient data.
- Arranging appointments, referrals, tests and follow up appointments of patients.
- Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
- Assisting with aspects of the Quality and Outcomes Framework (QOF) and Network Contract Directed Enhanced Service (DES).
Office Coordinator
Healthbridge Direct
London, Essex
2022.02 - 2022.04
- Performed office duties, including answering multi-line phones, greeting patients, filing, sorting and handling incoming and outgoing mail.
- Created and implemented organisational and filing systems for sensitive employee and client documents.
- Supervised office employees, including performance evaluation and scheduling.
- Certifying nurses and vaccinators have completed the relevant legal training modules prior to starting shifts.
- Assist as well as training new members of staff to become familiar with local environment, systems, policies and procedures.
- Ensuring the team are hitting the set KPI’s.
- Taking telephone calls for the team when out of the office and use initiative to deal with phone calls and messages and cover reception as necessary.
- Setting call handlers targets for calling and prioritising bookings.
- Ensure all urgent/confidential communication is received and distributed in a timely manner to the appropriate people.
- Ensuring all vaccination sites are complying with current procedures and operating efficiently.
- Liaising with GP surgeries to obtain all required documentation prior to arranging covid vaccination visits for housebound patients.
- Complying with Company policies, Covid Policies and procedures and put forward any suggestions for change if appropriate.
- Amending missing and incorrect patient Covid 19 vaccination records.
GP Site Administrator/ Site Lead
Healthbridge Direct
London, Essex
2021.06 - 2022.02
- Communicate with patients, GP’s clinical staff over the telephone which involves dealing with anxious patients and people with cultural or language difficulties as well as special needs and hearing impairments.
- Creating discharge summaries using Emis for patients after consultations with GP and emailing written consultations to patients nominated surgeries.
- Carry out a basic triage of patients booking in taking into account severity of complaint and ensure clinical staff aware of their arrival as necessary.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Screened incoming phone calls and relayed detailed messages.
- Communicate effectively in order to process accurate information from patients and clinical staff.
- Liaise with multidisciplinary teams and outside agencies i.e. police, armed forces, prison officers.
- Insuring GP Clinical Rotas are filled and confirmed such as arranging administrative staff and nurses rotas for covid vaccination sites and care homes.
- Provide empathy when dealing with highly sensitive areas such as relations of very poorly or with sensitive health conditions.
- Arranging appointments and booking for patients within London Borough of Redbridge to receive Covid-19 vaccinations.
- Working autonomously and without direct supervision to priorities and complete the workload, using established practices and procedures.
- Managing and overseeing all staff at London Borough of Redbridge/ Sir James Hawkey Hall covid vaccination sites.
- Finalising reports after Vaccinations sites operate and submit to CCG after every covid 19 clinic.
Pension Administrator
London Borough of
Redbridge
London
2020.02 - 2021.02
- Developed and updated spreadsheets and databases to track, analyse and report on individual pensioners.
- Trained new team members on how to use Central Resource Management (CRM) to open/close internal pensioner cases.
- Performed general office duties, including answering multi- line phone system, routing calls, delivering messages to staff and greeting visitors.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Produced highly accurate internal and external acknowledgement letters for pensioners.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Opening/scanning internal post and identifying each document type.
- Scanning internal and external confidential documents i.e. death certificates and allocated each document to the required department depending identifying each document type.
- Updating pensioners addresses as well as other personal information using Central Resource Management (CRM) and Northgate.
Apprentice Scanning, Administration Assistant
London Borough of
Redbridge
London
2019.01 - 2020.02
- Used Microsoft Word, Excel, PowerPoint and other software tools to create documents and other communications.
- Identified and implemented changes to existing processes to improve accuracy, efficiency and reduce the monthly expenses by £752.
- Applied exceptional level of customer service when meeting and greeting clients.
- Scanning and index received post using software such as Information at Work (IAW).
- Provide assistance in dealing with daily administration of client requests which includes updating address.
- Post duties included opening as well as identifying post and organising into the correct pigeon holes for relevant departments.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Process and bank cheques on a weekly basis received from external shareholders.
Community Banker
Barclays
London
2017.07 - 2017.08
- Built relationships with customers and the community to promote long-term business growth.
- Set up new accounts, established customer credit, and set up payment methods.
- Maintained friendly and professional customer interactions at all times.
- Responded to customer questions and requests in a prompt and efficient manner.
- Selected the correct products based on customer needs, product specifications and applicable regulations.
- Contacted new and existing customers to discuss how their needs could be met through specific products and services.
- Anticipated clients' existing and future needs, implementing solutions to meet requirements.
- Assist customers bank cheques and deposit cash within the bank.
- Assisting new customers with using Barclays mobile banking app.
Sales Assistant
WINGATE BUILDER MERCHANT
LTD
London
2017.03 - 2017.08
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Completed all cleaning, stocking and organising tasks in assigned sales area.
- Contacted other store locations to determine merchandise availability.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Consulted with businesses to supply accurate product and service information.
- Built relationships with customers and the community to promote long-term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Resolving customer complaints.
Office Administration Assistant
Home Logic
London
2016.06 - 2017.01
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Advertised client properties on websites, through social media and in real estate guides.
- Communicated with clients to understand their property needs and preferences.
- Presented purchase offers to sellers for consideration.
- Assisted with property viewings.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Kept physical files and digitised records organized for easy updating and retrieval by authorised team members.
Sales Assistant
CLAIRE FASHIONS LTD
London
2016.01 - 2016.05
- Answered customer telephone calls promptly and in an appropriate manner.
- Used time efficiently when not serving customers, including folding clothes and cleaning changing rooms.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Cleaned and organised the shop, including the checkout desk and displays.
- Mentored new sales associates to contribute to the shop's positive culture.
- Welcomed customers into the shop and helped them locate items.
- Resolved all customer complaints in a professional manner whilst prioritising customer satisfaction.
Education
Hackney New City College
HackneyKantor King Solomon High School
Ilford NVQ Level 4 - General Practice Assistant
University of Greenwich
LondonHigh School -
Oaks Park High School
Newbury Park, DistinctionsSkills
- Computer skills
- Organisation and Time management
- Data management
- Strong Work Ethic
- Effective communication skills
- Problem solving skills
- Ability to work under pressure
- Self-motivation
- Ability to accept and learn from criticism
- Good listening skills
Timeline
General Practice Associate
Primary Care Network East (PCN)
2024.03 - Current
Care coordinator
Primary Care Network North (Together First)
2022.12 - Current
Office Coordinator
Healthbridge Direct
2022.02 - 2022.04
GP Site Administrator/ Site Lead
Healthbridge Direct
2021.06 - 2022.02
Pension Administrator
London Borough of
Redbridge
2020.02 - 2021.02
Apprentice Scanning, Administration Assistant
London Borough of
Redbridge
2019.01 - 2020.02
Community Banker
Barclays
2017.07 - 2017.08
Sales Assistant
WINGATE BUILDER MERCHANT
LTD
2017.03 - 2017.08
Office Administration Assistant
Home Logic
2016.06 - 2017.01
Sales Assistant
CLAIRE FASHIONS LTD
2016.01 - 2016.05
Hackney New City College
Kantor King Solomon High School
NVQ Level 4 - General Practice Assistant
University of Greenwich
High School -
Oaks Park High School