Jeetinder Lola

• Aligned with Management on a weekly basis to make sure we are on track to achieve monthly target
• Organised sales training courses, enhancing team performance.
• Oversaw daily operations to ensure efficiency and consistency in output.
• Implemented effective sales techniques, improving conversion rates.
• Drove brand awareness through active participation in promotional campaigns.
• Engaged directly with customers to identify needs and demonstrate products.
• Maximised my individual performance to achieve or exceed sales and KPI targets.
• keeping the team motivated and making sure they are on track to achieve KPI
• Built a robust pipeline by nurturing customer relationships and registering interests.
• Provided support to new trainees, facilitating their development as Field sales representatives.

• Drove brand awareness through active participation in promotional campaigns and field sales.
• Engaged directly with customers at homes to identify needs and demonstrate products.
• Followed up on generated leads, ensuring seamless transition from awareness to sales.
• Built a robust pipeline of future customers by registering interests and nurturing relationships.
• Maximised performance to ensure achievement or exceeding sales target and KPI targets.

My time at McDonald's has been amazing, running day to day operations of a £8 million store which has given me great experience.

Weekly sales average at £150,000 and Daily sales at £30,000. Record month of August 2024 achieved sales of £684,000.

Monthly KPI targets were based on average service times for Drive thru which was a target of 120 seconds and achieved below 110 seconds consistently. Instore target service time was 160 seconds and achieved below140 seconds on a consistent basis.

• Analysed strongest team members into positions to achieve KPI targets in fast-paced environments.
• Trained and mentored new employees to maximise team performance.
• Addressed staff absences and holiday requests to achieve consistent rota coverage.
• Completed comprehensive shift reports to support seamless handovers.
• Developed continuous improvement initiatives to drive team efficiencies.
• Increased team efficiency by analysing staff and equipment performance. This also allowed me to allocate resource accurately and in a cost efficient way to match trade demand.
• Handled disciplinary investigations and hearings with strong employee relations knowledge.
• Maintained neat and tidy workstation to promote cleanliness and sanitation guidelines.
• High standards of customer service during high volume and fast paced operations
• Following procedures for safe food preparation
• Stock Rotation/Inventory
• Resolving complaints promptly and professionally
• Cross- training and coordinated scheduling with team members to ensure seamless service
• Taking initiative to find extra tasks when scheduled duties are completed
• Opening and closing as a manager
• Being in charge of the safe
• Being in charge and running the store

• Role modelled ideal behaviour and standards across multiple stations.
• Maintained current knowledge of company standards and up-to-date food safety regulations.
• Mentored junior employees to improve accuracy and efficiency when taking orders.
• Drove compliance to company standards by reinforcing rules and procedures.
• Identified training needs and recommended action to appropriate supervisor.
• Developed employees' skills in new tasks or stations.
• Reinforced hygiene and food safety procedures.
• Assigned tasks and responsibilities to crew members based on individual ability and experience
• Provided one-on-one coaching to employees needing improvement in performance.

• Trained in food safety and hygiene practices.
• Prepared products following restaurant portion and presentation standards.
• Operated cash register to take payments and process orders.
• Attended to customers with friendly and accurate service.
• Prepared food and beverages within target timeframes.

• Stock control management
• Interacting with suppliers and developing product knowledge
• Customer care service
• Training and delegating tasks to staff
• Cashing up and end of day and closing the store.