Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

JEETHIMA RITESH

Southend-on-Sea,United Kingdom

Summary

Results-driven Project Manager with expertise in leading large-scale application development and delivery using Agile methodologies. Skilled in resource planning, budget management, and ensuring on-time, high-quality project outcomes. Experienced in stakeholder communication, client relationships, and end-to-end project management, including change and release processes. Certified Scrum Master with a proven track record of facilitating Agile practices, driving team productivity, and fostering positive work environments.

Overview

18
18
years of professional experience
1
1
Certification

Work history

IT Project Manager

Tata Consultancy Services
London
01.2018 - Current

Company Overview: Client: PricewaterhouseCoopers Services Limited

  • Instrumental in the development, implementation, delivery, and support of large complex applications
  • Applied agile methodology to shorten cycle time and achieve target margins
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination
  • Maintained strict budgetary control on large projects and by working with project teams to track costs and control expenditures without sacrificing quality
  • Tracking activities against the detailed project plan and ensuring on-time delivery of projects with high quality
  • Responsible for customer satisfaction, people management, communication, forecasting, and utilization
  • End to End Management of the Project, Vendor Management and Client relationship Management
  • Managed the change and release Processes
  • Project Management with cross functional Teams
  • Applied agile methodology to shorten cycle time and achieve target margins
  • Conducted regular project reviews and status meetings to keep team members and stakeholders informed.
  • Planned Agile best practices and encouraged the team cohesion, overcoming impediments and hurdles to productivity
  • Focused on continuous improvement and feedback

Server Administrator

Tata Consultancy Services
Bangalore, Karnataka
01.2015 - 01.2018
  • Company Overview: Client: PricewaterhouseCoopers Limited
  • Have managed 4000+ Servers (On prem) widely used by the PricewaterhouseCoopers UK customers
  • Actively involved in the Monthly Microsoft Patching activities through SCCM technology and ensured 100% compliance of firm servers
  • Liaising, understanding, collecting and designing the client IT business infrastructure needs and requirements
  • Have created test cases for the business infrastructure needs and requirements
  • Developing quality standards and validation techniques using tools
  • Analysing the Technical Requirements from the client
  • Validate the Builds and configuration and automate the system reports
  • Quality Assurance checks of these new system configure
  • Preparing Documents to improve the performance and availability
  • Conducting Build/Design Meetings within the Team and stakeholders
  • Co-ordinate with various teams for change requests
  • Implement the project and work with customer to achieve the business requirements
  • Resolved issues and escalated problems with knowledgeable support and quality service
  • Have worked at onsite UK closely worked with pwc clients and deliverables
  • Participated in multiple datacentres activities include location lift and shift, ensuring a complete decommission of sites, setting up of a new location etc
  • Maintained high availability of infrastructure through enterprise-wide planning, testing, implementation and support
  • Client: PricewaterhouseCoopers Limited

IT Operations Analyst

Accenture Limited
Bangalore, Karnataka
01.2007 - 01.2015
  • Managing over 50 virtual servers running in different platforms
  • (ESX 5.1, VMware server)
  • Designing, Deploying and managing server windows 2003/ 2008
  • Administration of DNS, 2003 and 2008 Active directory
  • Installation of DHCP server, Mapping MAC address for reservation
  • Planning and implementing group policies for Domain
  • Administration of WSUS server
  • Migration activity of aged servers
  • Managing SCCM servers and usage of SCCM package and deployments for Monthly Microsoft Patching activity
  • Managed Backup of servers via Legato tool and ensured timely checks and prompt involvement of vendor in case of any issues
  • Participate in internal audits and engaged efforts to determine and remediate deficiencies

Education

Bachelor of science - Computer Science

Mount Carmel College

Pre- University College - Computer Science

St Annes’ Pre-University College for Girls

10th Grade - ICSE (Indian Certificate of Secondary)

St Charles High School

Skills

  • Project management
  • Program management
  • Agile techniques
  • Team Management
  • Vendor Management
  • Release Management
  • Change Management
  • Budget Management
  • Risk Management

Certification

  • MS Azure certification
  • ITIL Foundation exam
  • Prince 2 Certification Foundation and Practitioner

Timeline

IT Project Manager

Tata Consultancy Services
01.2018 - Current

Server Administrator

Tata Consultancy Services
01.2015 - 01.2018

IT Operations Analyst

Accenture Limited
01.2007 - 01.2015

Bachelor of science - Computer Science

Mount Carmel College

Pre- University College - Computer Science

St Annes’ Pre-University College for Girls

10th Grade - ICSE (Indian Certificate of Secondary)

St Charles High School
JEETHIMA RITESH