Jeena Jacob
Luton
Summary
Detail‑oriented Payroll Coordinator with hands‑on experience in end‑to‑end UK payroll processing, including timesheet validation, statutory payments, PAYE/NI, onboarding, and payroll query management. with proven ability to manage high‑volume workloads while maintaining accuracy and compliance. Skilled in Excel, payroll systems, and documentation management, with a track record of delivering reliable support to cross‑functional teams and building positive stakeholder relationships. Seeking a Payroll Administrator role to contribute strong organisational capability, analytical skills, and a commitment to high‑quality service.
Overview
9
9
years of professional experience
Work history
Payroll coordinator
Guidant global
Milton keyness
2024.06 - 2026.03
- Approve and verify timesheets by considering overtime and variable rates for AM, PM & NTS.
- Process payroll run on a weekly basis
- Ensure payroll practices comply with HMRC regulations and employment policies.
- Maintain accurate records for audits and internal reviews.
- Approve & reject holidays by checking the self service QR code tracker.
- Resolve payroll related queries and respond to the employee with in a 24 hour timeframe with the accurate resolution.
- Assist employees with payslips & bank details updates.
- Update Evo systems with new starters and leavers
- Manage salesforce operations for processing data.
Customer Service Assistant
Sainsburys
Harpenden, Bedfordshire
2023.11 - 2024.01
- Managed customer matters knowledgeably and quickly, such as product queries, availability, specifications and placement.
- Processed product customer payments using tills, providing correct change and receipts when required.
- Built rapport with customers through courteous and professional communications.
Customer Service Executive
Amazon
coimbatore, india
2020.08 - 2022.08
- Provided exceptionally high levels of customer service via live chat, email, phone and social media.
- Provided customers with follow-up emails and other documentation as needed to promote customer support excellence.
- Guided customers through returns and refund protocol to streamline processes.
Customer Support Executive
Sutherland global services
kochi, india
2017.08 - 2019.01
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Delivered accurate and personalised resolutions to queries to enhance brand loyalty.
- Delivered top-quality live chat and email services, using diplomatic communication and attention to detail to resolve inquiries.
Education
Bachelor of Engineering - Computer Science
Anna university, Chennai
SalemA-Levels - Biomaths
Balikamadom Higher secondary school
ThiruvallaGCSEs - Mathematics, Biology, Physics
M. G. M Higher secondary school
ThiruvallaMaster of Science - International Business
University of Hertfordshire
HatfieldSkills
- Excel spreadsheet expertise
- Knowledge of Payroll legislation
- Familiarity with Salesforce operations
- Strong numerical and data entry skills
- Attention to detail and accuracy
- Good communication and problem solving skills
- Multitasking ability to deal with high volume payroll
Timeline
Payroll coordinator
Guidant global
2024.06 - 2026.03
Customer Service Assistant
Sainsburys
2023.11 - 2024.01
Customer Service Executive
Amazon
2020.08 - 2022.08
Customer Support Executive
Sutherland global services
2017.08 - 2019.01
A-Levels - Biomaths
Balikamadom Higher secondary school
GCSEs - Mathematics, Biology, Physics
M. G. M Higher secondary school
Master of Science - International Business
University of Hertfordshire
Bachelor of Engineering - Computer Science
Anna university, Chennai