Jed Holmes
Wellingborough,Northamptonshire
Summary
Dynamic professional with expertise in communication, and team building. Demonstrates strong capabilities in public relations and quality assurance, ensuring high standards in all tasks. Committed to leveraging these skills to drive organisational success and foster collaborative environments.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work history
Customer Service All-Rounder
Jucy Campervans
Sydney, NSW
2026.01 - 2026.04
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Showcased our fleet of vehicles to customers, and demonstrated how to use the functions of each unit.
- Displayed energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collected & Delivered Vehicles across Australia.
Credit Controller
Miracle Design & Play
2025.08 - 2025.11
- Managed and maintained relationships with existing customers to ensure timely payments and high levels of satisfaction, using proactive communication to reduce overdue balances and support account retention.
- Handled inbound queries and resolved billing issues efficiently, consistently meeting performance targets and maintaining accurate records.
- Recognised for strong performance and attention to detail, with a collaborative approach to sharing best practices within the team.
Sales Advisor
Clark Uk
2023.06 - 2025.06
- Engage with clients to understand their life insurance needs, financial situations, and long-term goals.
- Present and explain various life insurance products, including term, whole, and critical illness cover, tailoring recommendations to individual client needs.
- Effectively handle objections, negotiate terms, and close sales to meet or exceed personal and team targets.
- Build and maintain strong relationships with clients to encourage repeat business and referrals.
Retention Advisor (Customer Service)
Clark Uk
2022.10 - 2023.10
- Worked closely with existing policyholders to deliver high levels of customer satisfaction and loyalty, using proactive retention strategies to maintain and grow client relationships.
- Managed inbound enquiries and resolved customer issues efficiently, consistently exceeding KPIs and being recognised as a top performer, leading to promotion into a sales role.
- Collaborated with team members to share best practices and support overall performance.
Event Manager
Harrix Group (Formerly Crowdify)
2021.06 - 2022.09
- Proficiently orchestrating weekly events at renowned venues including Fabric, XOYO, Ministry of Sound, and The Steel Yard.
- Managing weekly student events spanning Monday through Saturday.
- Coordinating promotional teams for University Freshers' events across London.
- Collaborating closely with the Marketing and Design teams to devise and execute impactful marketing campaigns for all events, ensuring optimal attendance.
Education
Diploma of Higher Education - Sports Business
Liverpool John Moores
Liverpool 2016.01 - 2019.01
Extended Diploma Level 3 - Sport Development, Coaching and Fitness
Moulton College
Northamptonshire 2014.01 - 2016.01
GCSEs -
Wollaston Secondary School
Wellingborough 2009.01 - 2014.01
Skills
- Public speaking
- Communication skills
- Team building
- Public Relations
- Quality Assurance
- Marketing
Additional Work Experience
- Director - Raised Hands 10/18 - Present
- Account Manager (Recruitment) Impact (10/20 - 08/21)
Timeline
Customer Service All-Rounder
Jucy Campervans
2026.01 - 2026.04
Credit Controller
Miracle Design & Play
2025.08 - 2025.11
Sales Advisor
Clark Uk
2023.06 - 2025.06
Retention Advisor (Customer Service)
Clark Uk
2022.10 - 2023.10
Event Manager
Harrix Group (Formerly Crowdify)
2021.06 - 2022.09
Diploma of Higher Education - Sports Business
Liverpool John Moores
2016.01 - 2019.01
Extended Diploma Level 3 - Sport Development, Coaching and Fitness
Moulton College
2014.01 - 2016.01
GCSEs -
Wollaston Secondary School
2009.01 - 2014.01