Jean Staff

I took a career break to help support with childcare for my grandchildren.

Returned to my previous role held at Tesco

• Assisted clients with daily living activities to promote independence.
• Provided emotional support to enhance clients' mental well-being.
• Administered prescribed medication timely to maximise treatment effectiveness.
• Supported clients in meal preparation.
• Helped clients maintain personal and environmental hygiene.
• Coordinated with healthcare professionals to ensure comprehensive client care.
• Followed health and safety protocols to guarantee safety for clients and myself.
• Completed comprehensive training in GDPR legislation and enhanced first aid training with St. John's Ambulance.
• Assisted clients with mobility challenges to support with their independence.
• Developed strong relationships and trust with clients through consistent engagement and reliability.

• Operated till systems smoothly, streamlining check-out process for customers handling cash and card transactions and refunds accurately.
• Assisted customers with product selection to ensure satisfaction.
• Ensured health and safety regulations complied within work premises at all times.
• Dealt effectively with customer complaints, resolving issues professionally and amicably.
• Supported with stock replenishment around the store including fresh, ambient and non-food inc. clothing.

• Communicated effectively with team members & management to maintain smooth store operations.
• Provided advice based on customer needs to ensure a positive shopping experience.
• Handled returns and exchanges efficiently maintaining high standards of service and adhering to all GDPR legislation.
• Operated till systems smoothly, streamlining check-out process for customers.
• Maintained a clean, organised workspace for the efficiency of the day to day operations.
• Ensured health and safety regulations complied within work premises at all times.
• Adhered strictly to policies and procedures for continued company compliance.
• Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.