Jean pierre Gomis
Purley,Croydon
Summary
Dedicated professional with expertise in luggage management techniques, lost property management, and personalised service delivery. Demonstrates exceptional reliability in scheduling, compliance with safety regulations, and proficiency in time management. Skilled in conflict mediation and advanced typing speed, ensuring seamless operations and customer satisfaction. Committed to delivering tailored solutions and procuring additional amenities to enhance service quality while maintaining high standards of efficiency and professionalism.
Experienced professional with focus on hospitality and guest services. Capable of enhancing guest experiences and ensuring smooth operations through strong communication and organisational skills. Skilled in managing teams and resolving issues promptly to maintain high standards of service.
Overview
3
3
years of professional experience
Work history
Concierge supervisor
B&B
Evry , France
03.2022 - 11.2023
- Maintained a professional appearance at all times to represent the hotel's standards.
- Maintained inventory of key cards and other supplies, avoiding shortages during busy periods.
- Monitored lobby activity to ensure guest safety and comfort at all times.
- Managed front desk operations for smooth check-ins and check-outs.
Receptionist
Cafè massai
Paris , France
01.2021 - 01.2022
- Coordinated office supplies orders to keep necessary materials available at all times.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Maintained accurate logs of visitor entries for security purposes.
Education
Bachelor - Management
Ecole superieur de commerce
Senegal 01/2013 - 08/2015
Skills
- Luggage management techniques
- Reliability in scheduling
- Patience and tenacity
- Lost property management
- Safety regulations compliance
- Time management expertise
- Conflict mediation
- Advanced typing speed
- Personalised service delivery
- Additional amenities procurement
Languages
English
Advanced
French
Native
Timeline
Concierge supervisor
B&B
03.2022 - 11.2023
Receptionist
Cafè massai
01.2021 - 01.2022
Bachelor - Management
Ecole superieur de commerce
01/2013 - 08/2015
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