Jeannine Hirst

• Helped develop outstanding customer service by assisting with product recommendations and personalising experiences for both customers to the Tuxford pod shop and online customers via website management & email newsletter campaigns.
• Managed events and promotional digital campaign's, engaging a diverse audience via social media, annual brochure creation. Coordinating teamwork & leadership in event marketing ie food fair stalls.
• Worked closely with customers & affiliates, offering information about products and services, and addressing inquiries to enhance customer satisfaction.Ensured high-quality service delivery to diverse customers
• Fostered positive interactions and developed strong communication skills to work with a range of customers.
• Managed social media accounts to increase brand exposure and customer engagement.
• Conducted market research to stay ahead of industry competition.
• Juggled multiple projects simultaneously whilst maintaining attention to detail.
• Explored new platforms for potential business opportunities.
• Responded promptly to user queries, ensuring high standards of customer service.
• Devised tailored marketing plans according to client specific requirements.

• Assisted & supported vulnerable elderly individuals by offering telephone listening, support & signposting to authorities.
• Helped with event planning and fundraising activities to support local needs
• Ensured welfare of community members through routine check-ins.
• Responded promptly to issues or concerns raised by members; swift action taken.
• Offered advice and guidance on available resources, empowering individuals within the community.

• Helped develop outstanding customer service by assisting with product recommendations and personalising experiences for both visitors to the Tuxford pod shop and online customers
• Managed events and promotional activities, engaging a diverse audience and ensuring a memorable experience for all attendees
• Worked closely with visitors, offering information about products and services, and addressing inquiries to enhance customer satisfaction
• Collaborated with a small team to ensure smooth operations and excellent customer experience, contributing to high ratings on Trustpilot
• Managed social media and online content to boost engagement and promote events, ensuring a consistent brand voice
• Engaged customers through email newsletters, contests, and promotions, fostering a welcoming atmosphere in the Tuxford pod shop
• Created and directed annual brochure imagery, style, and content, aligning it with brand identity and marketing goals

• Established and led a support network for parents, offering empathy and a safe space to talk
• Created an inclusive environment that fostered connections and shared learning
• Improved access to resources by establishing connections with local services.
• Enhanced community engagement by organising regular meet-ups and events.
• Created a welcoming environment at all meetings and events, making every member feel valued.

Offered specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers.

Trained in providing telephone support & information to parents, carers and professionals around mental health and schizophrenia

• Ensured safety standards by meticulously following protocols ,procedures and safeguarding outlines.
• Worked flexible hours, covering nights, weekends and bank holidays.

• Collaborated with kitchen staff to ensure order accuracy.
• Executed food and drink orders accurately to improve customer satisfaction rates.
• Showcased extensive knowledge of menu items, heightened customer decision making.
• Demonstrated excellent multitasking abilities for timely delivery of orders.
• Provided top-notch service to customers, improved overall dining experience.

• Updated patient medical records meticulously for accurate treatment history tracking.
• Managed high-volume phone calls, resulting in efficient appointment setting.
• Answered queries of patients clearly, leading to enriched understanding of procedures or policies.
• Interacted with various departments to ensure streamlined flow of information and documents.
• Handled sensitive information discreetly, fostering trust amongst patients.
• Provided empathetic customer service during stressful medical situations; eased patient anxiety.

In this period I maintained my voluntary work & connection to the community.