Jeanette Lehmann
St Neots,Cambs
Summary
Highly skilled professional with extensive expertise in customer service, client-focused operations, and customer sales support. Proficient in utilising Salesforce CRM, SAP systems, and Microsoft Office to streamline processes such as order processing, inventory control, and shipping and receiving. Demonstrates exceptional written and verbal communication skills alongside a strong orientation towards remote teamwork and outstanding customer service delivery. Adept at managing customer data, ensuring compliance with company policies, and leveraging product knowledge to enhance client satisfaction. Career goals include contributing to organisational success through innovative solutions and maintaining excellence in customer-focused roles.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work history
Principal Customer Service Representative
ELECTRO SCIENTIFIC INDUSTRIES EUROPE LTD
Crewe, Cheshire East
08.2006 - Current
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Follow corporate MKS policies,
- ESB back office CSR support
- Keep on handling all ESB relevant CSR tasks as in the last years.
- Quoting, PO processing, ordering and shipping instuctions to Schenker or internal other hubs.
- Reviewing and finalizing FSE's C4C tickets -> bil
- Supported team by demonstrating respect and willingness to help.
- VSD back office CSR support
- work aid documentation (VSD + ESB)
- Maintaining Equipment data in SAP
- Creating service contract quotes and billing plans, booking service contracts
Cucstomer Service Rep
Kimberly-Clark
Brighton, Brighton and Hove
09.2003 - 08.2006
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Participated in team meetings sharing best practices for improving service delivery.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Ensured smooth running of operations with timely preparation of reports.
- Processed orders promptly ensuring a positive shopping experience for customers.
Credit controller
Securicor/DHL
Horsham, West Sussex
08.2001 - 11.2002
- Updated database regularly for maintaining up-to-date record of all transactions.
- Maintained professional client interactions whilst managing overdue payments.
- Negotiated repayment arrangements, improving cash flow in the process.
- Monitored outstanding balances and followed up payments.
- Chased clients to procure payments in line with agreed terms and conditions.
- Escalated serious issues and concerns immediately to supervisor.
Customer service representative
Fidelity International
Reigate, Surrey
05.2000 - 05.2001
- Processed orders promptly ensuring a positive shopping experience for customers.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
Education
Certificate of Higher Education - Banking
Oberstufenzentrum Berlin
Berlin, Germany 09.1994 - 08.1997
Skills
- Bilingual or multilingual
- Familiarity with crm software
- Data entry proficiency
- Order processing capability
- Client-Focused approach
- Familiarity with company policies
- Product knowledge
- Salesforce
- Inventory control
- Order processing
- Shipping and receiving
- Microsoft Office
- Outstanding customer service
- Salesforce CRM
- Strong customer service orientation
- Customer data management
- Remote teamwork
- Telephone skills
- Customer sales support
- Stockroom operations
- Written and verbal communication skills
- Customer service expert
- Extensive SAP knowledge
Affiliations
- Reading
- Formula1
Languages
English
Fluent
German
Native
Timeline
Principal Customer Service Representative
ELECTRO SCIENTIFIC INDUSTRIES EUROPE LTD
08.2006 - Current
Cucstomer Service Rep
Kimberly-Clark
09.2003 - 08.2006
Credit controller
Securicor/DHL
08.2001 - 11.2002
Customer service representative
Fidelity International
05.2000 - 05.2001
Certificate of Higher Education - Banking
Oberstufenzentrum Berlin
09.1994 - 08.1997