Hi, I’m
Jeanette Hurtado
South Shields,South Tyneside
Summary
Practical and proactive for reactive support tailored to individual needs. Adapts well to independent and team work for well-rounded support. Focused Wellbeing Coordinator with experience delivering creative solutions and care programmes to meet diverse mental health needs. Addresses issues and identifies opportunities to build emotional resilience. Collaborates with external agencies to signpost additional help and resources for improved outcomes. Motivated individual offers excellent communication and relationship-building skills to opportunities in mental health support work. Talented in coaching and mentoring to aid positive outcomes. Flexible and adaptable for responsive practical and emotional assistance. Motivated Wellbeing Coach with years of experience providing quality care in fast-paced settings. Plans and coordinates staff and resources to meet high-volume patient needs. Quick thinking and adaptable to evolving business and service user requirements. Focused delivering Cardiac rehab services with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
15
years of professional experience
3
years of post-secondary education
Work history
Southtyneside CouncilSouth Shields, South Tyneside
Wellbeing coordinator
06.2009 - Current
Job overview
- Garnered funding for service improvement strategies from government bodies.
- Documented accurate and updated caseload records and reports to streamline process.
- Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
- Planned annual budgets to meet operational needs within financial targets.
- Worked with practitioners and allied health professionals to provide practical support and follow-up to clients.
- Assessed client mental health in detail to establish treatment options and develop treatment plans.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Represented practice services at media interviews and public hearings.
- Observed and evaluated patients to detect changes in behaviour or abnormalities.
- Supported clients experiencing substance abuse issues, offering access to additional resources and targeted programmes.
- Managed daily service operations through strategic care planning.
- Collaborated with external providers to meet patient care continuity needs.
- Actioned public health campaigns to educate patients on current issues.
- Evaluated performance reports to monitor practice progress.
- Monitored patients' conditions, taking pulse and weight.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Implemented clear quality standards to maintain first-class patient provisions.
- Led high-performing clinical and community support service teams.
- Collaborated with local authorities in safeguarding vulnerable patients.
- Attended health conventions to monitor product and service evolutions.
- Assisted clients to achieve personal and treatment-related goals.
- Helped clients make informed decisions and follow individual treatment plans.
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
- Maintained confidentiality of clients' information.
- Set and monitored performance targets for optimised service-user care.
- Provided emotional support to patients and families facing challenging situations.
- Applied positive customer service approach to increase satisfaction levels.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Delivered tailored assistance to customers with disabilities.
- Applied changing health care legislation for full practice compliance.
- Delegated clinical nursing tasks to meet patients' care requirements.
- Inputted patient information and records on database to maintain accurate documentation.
South Tyneside CouncilSouth Shields, South Tyneside
Maternity Wellbeing Coordinator
06.2009 - Current
Job overview
- Evaluated performance reports to monitor practice progress.
- Garnered funding for service improvement strategies from government bodies.
- Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
- Supported clients experiencing substance abuse issues, offering access to additional resources and targeted programmes.
- Attended health conventions to monitor product and service evolutions.
- Provided emotional support to patients and families facing challenging situations.
- Applied changing health care legislation for full practice compliance.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Monitored patients' conditions, taking pulse and weight.
- Delegated clinical nursing tasks to meet patients' care requirements.
- Collaborated with other healthcare professionals to design treatment plans.
- Observed and evaluated patients to detect changes in behaviour or abnormalities.
- Inputted patient information and records on database to maintain accurate documentation.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Led high-performing clinical and community support service teams.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Managed daily service operations through strategic care planning.
- Collaborated with local authorities in safeguarding vulnerable patients.
- Maintained confidentiality of clients' information.
- Worked with practitioners and allied health professionals to provide practical support and follow-up to clients.
- Assisted clients to achieve personal and treatment-related goals.
- Actioned public health campaigns to educate patients on current issues.
- Collaborated with external providers to meet patient care continuity needs.
South Tyneside CouncilSouth Shields, South Tyneside
Cardiac-Pulmonary Rehab coordinator
06.2012 - 11.2023
Job overview
- Represented organisations at seminars, conferences and business events.
- Received and actioned feedback to improve personal performance.
- Analysed project performance metrics to make continuous improvements.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Conducted comprehensive research to provide valuable insights for strategic planning.
- Streamlined processes to improve and optimise office operations.
- Monitored processes and proposed recommendations for improvements.
- Led and managed administrative staff to maintain smooth daily operations.
- Planned and coordinated events and activities, maintaining seamless and efficient workflow.
- Trained and assigned tasks to team members.
- Monitored health and safety measures for guaranteed compliance.
- Build and maintained strong relationships with partners and key stakeholders.
- Delivered tailored assistance to customers with disabilities.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Increased customer satisfaction by resolving issues.
Education
Teaching Certificate in exercise study South Shields, South Tyneside
NVQ Level 3 from Fitness
09.1999 - 09.2000
Wright Foundation Referral Programme Consultant South Shields, South Tyneside
NVQ Level 3 from Fitness
10.2009 - 12.2010
BACPRCardiovascular Prevention and Rehabilitation North Tyneside
Certificate of Higher Education from Fitness
11.2013 - 02.2014
Pre and Post Natal Exercises Programmes Sunderland
Certificate of Higher Education from Fitness
06.2008 - 08.2008
Level 2 Certificate water based Exercises Sunderland
Certificate of Higher Education from Fitness
12.2012 - 12.2012
OCR LEVEL 2 Certificate Pilates Based matwork Sunderland
Certificate of Higher Education
08.2005 - 10.2005
Fit Training Level 4 Low Back Care Newcastle upon Tyne
Certificate of Higher Education from Fitness
12.2014 - 12.2014
Wright Foundation Pulmonary Rehabilitation Level4Newcastle upon Tyne
Certificate of Higher Education from Fitness
08.2020 - 10.2020
Wright Foundation Cancer Rehabilitation Level 4Newcastle upon Tyne
Certificate of Higher Education from Fitness
01.2024 - 04.2024
Skills
- Mental health crisis intervention
- Allied health referrals
- CPR certified
- Allied health referral procedures
- Performance metrics
- Treatment planning
- Accurate recordkeeping
- Progress reporting
- Superior communication skills
- Community services referrals
- Disability services
- Family and child welfare
- Acute and rehabilitative care
- Regulatory requirements
- Communication skills
- Problem-solving
- Time management
- Programme development
- Multilingual
- Customer-focused
Languages
Spanish
Native
English
Native
Affiliations
- Cooking
- Animal Care
- Walking
Timeline
Wright Foundation Cancer Rehabilitation Level 4
Certificate of Higher Education from Fitness
01.2024 - 04.2024
Wright Foundation Pulmonary Rehabilitation Level4
Certificate of Higher Education from Fitness
08.2020 - 10.2020
Fit Training Level 4 Low Back Care
Certificate of Higher Education from Fitness
12.2014 - 12.2014
BACPRCardiovascular Prevention and Rehabilitation
Certificate of Higher Education from Fitness
11.2013 - 02.2014
Level 2 Certificate water based Exercises
Certificate of Higher Education from Fitness
12.2012 - 12.2012
Cardiac-Pulmonary Rehab coordinator
South Tyneside Council
06.2012 - 11.2023
Wright Foundation Referral Programme Consultant
NVQ Level 3 from Fitness
10.2009 - 12.2010
Wellbeing coordinator
Southtyneside Council
06.2009 - Current
Maternity Wellbeing Coordinator
South Tyneside Council
06.2009 - Current
Pre and Post Natal Exercises Programmes
Certificate of Higher Education from Fitness
06.2008 - 08.2008
OCR LEVEL 2 Certificate Pilates Based matwork
Certificate of Higher Education
08.2005 - 10.2005
Teaching Certificate in exercise study
NVQ Level 3 from Fitness
09.1999 - 09.2000
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