Jeanette Fish

Responsible for the smooth running of the Front of House where greeting customers in a friendly, welcoming manner is of upmost importance.Directing customers to the correct area and effectively managing their needs in a professional and timely manner.

Warmly greeting customers to establish positive first impressions enhancing their in-branch experience.

Delivering outstanding customer satisfaction through attention to detail and faultless service.

Managing high volume of inbound calls for quick resolution of customers needs.

Collaborate with team members to achieve targets

Handling concerns and complaints with care, delivering positive outcomes for continued customer satisfaction.

Offering technical support to customers both face to face and via telephone with their online banking needs leading to enhanced user experience.

Performing daily administrative duties contributing to smooth branch operations, including managing emails, photocopying, filing and booking appointments.

Full use of all Microsoft office systems including word, outlook and excel.

Using empathy and understanding when dealing with vulnerable individuals who need extra support and assistance.

Accepting card, cash and cheque transactions in POS register systems.

Completing annual mandatory training as and when required.

Maintaining quality of service ensuring up-to-date product knowledge was provided to all customer.

Where appropriate following all company policies and procedures on confidentiality, customer due care and diligence, health and safety while adhering to core values.