Jeanette Duncan
Saffron Walden,Essex
Summary
Dedicated professional with extensive experience delivering high-quality service across diverse roles in the UK and internationally. Proven ability to enhance customer satisfaction and foster long-term loyalty through effective problem-solving and interpersonal skills. Adaptable and quick to learn, consistently bringing a calm presence to all interactions.
Overview
1
1
Certification
38
38
years of professional experience
Work History
Cabin Crew Member
Jet2.com
Stansted, Essex
05.2025 - Current
- Delivering exceptional customer service by promptly addressing passenger inquiries and requests during flights, enhancing overall travel satisfaction.
- Coordinating with crew members to ensure passenger safety and enjoyment throughout the voyage, fostering a welcoming atmosphere.
- Conducting pre-flight safety checks and demonstrating emergency procedures to passengers, enhancing on-board security.
- Managing in-flight sales to maximise revenue for the airline while effectively catering to passenger needs, contributing to overall service excellence.
Sales Assistant/Duty Manager
British Heart Foundation
Saffron Walden, Essex
01.2022 - 07.2024
- Cultivated strong customer relationships by delivering helpful, friendly, and attentive service, contributing to repeat business.
- Organised shop floor and window displays, applying merchandising standards to enhance customer shopping experiences and drive sales.
- Key holder responsible for closing duties, including cashing up tills and securing shop premises to ensure safety and accuracy.
Support Worker
Crocus Community Care
Saffron Walden, Essex
04.2018 - 12.2021
- Delivered care and support to clients and families, enhancing their well-being and comfort.
- Supporting people with social and physical health with a proactive and helpful approach, following the Health and Safety guidelines.
- Promoted service users' mobility through effective use of aids and personal equipment, ensuring their independence and safety.
International Pre- School Teacher
Kids Academy International School
Bangkok, Thailand
09.1997 - 07.2010
International Pre-School Teacher
Kabira International School
Kampala, Uganda, East Africa
International Pre-School Teacher
Ladybird International Kindergarten
Bangkok, Thailand
International Pre-School Teacher
American School of Bangkok
Bangkok, Thailand
International Pre-School Teacher
Inlingua International Pre-School
Bangkok, Thailand
- Facilitated learning and development through imaginative and creative activities, fostering a stimulating environment.
- Planned activities tailored to children's needs, interests and cultures, enhancing engagement and learning outcomes.
- Developed child language skills through storytelling, role play and songs.
- Facilitated a safe and nurturing classroom environment, promoting positive behaviour and respect among children.
Merchandising , Shop Display, Design Coordinator
King Power Group, Duty Free Shops, Land/Air side.
Dong Mueang International Airport, Bangkok, Thailand
12.1995 - 12.1996
- Designed engaging displays to effectively highlight new and popular products.
- Led logistical changes for seamless operations in duty-free land/air side shops.
- Developed guidelines to enhance support for junior retail staff and improve overall team effectiveness.
Manager/Asst Manager/Sales Assistant
Warehouse Ltd
Cambridge, Cambridgeshire
09.1988 - 01.1994
Menswear Sales Consultant
Next Retail Ltd
Sales Consultant
Watches of Switzerland
Children's wear Floor Manager
Dash Retail Ltd
- Meeting annual, monthly, weekly and daily targets and objectives.
- Organised store promotions and implemented Customer coffee mornings.
- Scheduled team briefings to discuss goals, new strategies and increased motivation and productivity.
- Coordinated daily floor operations, including stock management and visual merchandising, to maximise sales opportunities.
Education
TESOL - Teaching English to Young Learners
ECC Thailand TESOL Training Centre
Bangkok Thailand1999
BTEC National Diploma - Fashion Design
Isle of Ely College
Wisbech, CAM1988
GCSEs - Art/English
Sawston Village College
Cambridge, CAM1986
Skills
- Effective communication
- Cultural sensitivity
- Service excellence
- Team collaboration
- First Aid and emergency procedures
- Safety procedures knowledge
- Conflict resolution
- Quality Control
- Visual merchandising
- Active selling
- Brand awareness
- Adaptable to working in different job roles
- Excellent timekeeping
- Creative thinking
- Positive attitude
- Excellent time management
- 2 years experience in Front of House Bar/Restaurant duties
- Over 20 years of experience working and living overseas in Thailand, Africa and Canada
Certification
- Cabin Crew Attestation of Initial Safety Training
- Care Certificate, Health Education England
- Teaching English to Young Learners, E.C.C (TESOL) Thailand.
- UK Driving Licence
- UK and Thailand Police Certificate
- Certificate of Good Conduct, Uganda, Africa
Hobbies and interests
- Travel, fashion, art and design, fitness, cooking/hosting and spending time with family and friends.
Timeline
Cabin Crew Member
Jet2.com
05.2025 - Current
Sales Assistant/Duty Manager
British Heart Foundation
01.2022 - 07.2024
Support Worker
Crocus Community Care
04.2018 - 12.2021
International Pre- School Teacher
Kids Academy International School
09.1997 - 07.2010
Merchandising , Shop Display, Design Coordinator
King Power Group, Duty Free Shops, Land/Air side.
12.1995 - 12.1996
Manager/Asst Manager/Sales Assistant
Warehouse Ltd
09.1988 - 01.1994
GCSEs - Art/English
Sawston Village College
BTEC National Diploma - Fashion Design
Isle of Ely College
TESOL - Teaching English to Young Learners
ECC Thailand TESOL Training Centre
Children's wear Floor Manager
Dash Retail Ltd
Sales Consultant
Watches of Switzerland
Menswear Sales Consultant
Next Retail Ltd
International Pre-School Teacher
Inlingua International Pre-School
International Pre-School Teacher
American School of Bangkok
International Pre-School Teacher
Ladybird International Kindergarten
International Pre-School Teacher
Kabira International School