Jeanette Allen

• Assist in delivering and coordinating staff engagement initiatives across multi-site operations including Chesterfield, Derby, and Oldbury to enhance employee experience and participation.
• Support the design and execution of creative engagement campaigns, events, and recognition programmes aimed at improving morale, inclusion, and organisational culture.
• Collaborate with various teams and stakeholders to ensure alignment of engagement activities with business objectives and workforce requirements.

Delivered coaching and performance management to Health Advisors, ensuring achievement of KPIs, call quality standards, and adherence targets.

• Monitored call handling times, productivity, and compliance, providing structured feedback and targeted development plans.
• Conducted routine and urgent call audits to ensure clinical safety, regulatory compliance, and high-quality patient care.
• Identified performance trends and implemented coaching interventions to drive continuous improvement.
• Collaborated with training, operational, and senior management teams to address performance issues and support service delivery.
• Escalated risks and concerns appropriately, ensuring timely resolution and maintenance of patient safety standards.
• Maintained accurate administrative records, including audit results, performance tracking, and staff development plans.
• Liaised with the training team to adapt induction and ongoing training programmes in response to performance or absence
• Supported new starters as a Lift-Off Coach, facilitating smooth onboarding, building confidence, and identifying additional support needs.
• Provided operational support during high-demand periods and contingency events, ensuring service continuity
• Promoted a positive learning environment, encouraging engagement, accountability, and professional development among staff

• Maintained high standards of hygiene and cleanliness in line with infection prevention and control policies, contributing to a safe clinical environment.
• Ensured compliance with health and safety regulations, proactively identifying and mitigating risks to prevent slips, trips, and falls within the department.
• Led breastfeeding support initiatives, delivering evidence-based infant feeding education to both patients and multidisciplinary staff, promoting positive health outcomes.
• Supported midwives across the labour suite and antenatal wards, assisting in both routine care and emergencies, demonstrating adaptability and teamwork in high-pressure environments.
• Assisted within the triage department, managing patient calls, prioritising care needs, and supporting clinical decision-making in a fast-paced, high-demand setting.
• Performed a wide range of clinical observations and procedures, including venepuncture, blood pressure monitoring, urinalysis, and specimen collection and testing, ensuring accurate documentation and timely escalation of concerns.
• Acted as a chaperone, maintaining patient dignity, privacy, and safeguarding standards at all times.
• Delivered training as a designated 'bed trainer', educating staff on the safe use and manoeuvring of specialist equipment, ensuring compliance with moving and handling protocols.
• Demonstrated strong communication and interpersonal skills when interacting with patients, families, and multidisciplinary teams, contributing to a compassionate and supportive care environment.
• Maintained accurate patient records and adhered to confidentiality and data protection standards in line with organisational policies

• Managed front-of-house reception within a high-pressure major trauma centre, coordinating patient flow by booking in walk-in patients and ambulance arrivals efficiently and accurately.
• Scheduled and coordinated outpatient appointments for maxillofacial and fracture clinics, ensuring effective clinic utilisation and continuity of care.
• Delivered high-volume telephone support, handling enquiries professionally while maintaining accurate patient records and documentation.
• Performed a range of clinical observations, including blood pressure monitoring, venepuncture, urinalysis, and specimen collection, ensuring timely escalation of abnormal results.
• Conducted ECGs and supported clinicians with interpretation readiness.
• Provided wound care management and assisted in emergency interventions, including resuscitation scenarios, as part of a multidisciplinary team.
• Supported safe patient movement and transfers across departments, adhering to manual handling protocols.
• Acted as a chaperone when required, maintaining patient dignity and safeguarding standards.
• Ensured strict compliance with infection prevention and control (IPC) policies, contributing to a safe clinical environment.
• Maintained health and safety standards, proactively identifying and mitigating risks such as slips, trips, and falls.
• Assisted with specimen handling and processing, including swabs, diagnostic samples, and ensured accurate labelling and timely dispatch.
• Contributed to overall department efficiency through effective administrative support, prioritisation, and teamwork in a fast-paced environment.

• Conducted comprehensive vetting and screening of security personnel in line with industry and compliance standards, ensuring the suitability and integrity of staff.
• Designed, coordinated, and delivered training programmes for security staff, including physical intervention techniques and support for NVQ qualification completion.
• Supported recruitment processes end-to-end, including shortlisting candidates, scheduling interviews, participating in interview panels, and completing onboarding administration.
• Prepared and maintained accurate records, including meeting minutes, personnel files, and compliance documentation.
• Liaised with internal teams and external stakeholders to coordinate staffing requirements and operational needs.
• Organised and managed interview schedules, ensuring an efficient and professional candidate experience.
• Represented the organisation at industry events and conferences across the Nottingham area, strengthening partnerships, and promoting best practice.
• Delivered training to bar staff and security teams on safety, conflict management, and compliance within nightlife environments.

SIA Licensed Security Operative.

• Worked in partnership with the Night-Time Liaison Officer to monitor and report incidents within the night-time economy.
• Supported the management of licensed premises, ensuring compliance with safety regulations, and maintaining public order.
• Responded to incidents calmly and professionally, applying conflict resolution and de-escalation techniques.
• Maintained detailed and accurate incident reports to support multi-agency collaboration and decision-making.
• Built effective working relationships with venue staff, local authorities, and emergency services to promote a safe environment.